Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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I made the decision to get Lana…
I made the decision to get Lana insurance at a very young age so that if/when difficult situations arose I could act without hesitation . She is now 11 years old and has more frequent medical needs. I am so happy that Lana has Trupanion to assist with her medical bills . Claims process is exceptionally fast and I knew my coverages and financial obligations up front . Thank you for your services .
Insurer: Trupanion
By: Jesse
Thank you…
Thank you for keeping rates affordable and thank you for helping in time of extreme need and worry during my fur baby illness
Insurer: Spot
By: Jennifer Woods
Best pet insurance!
Overall pumpkin is the best! I've never had issues when it comes to submitting claims & receiving payment after reaching my pets' deductibles. Monthly payments for each pet I think is reasonable. Customer service is always helpful and willing to tackle the issues I have! I always recommend to my other dog parents to use pumpkin :)
Insurer: Pumpkin
By: Isabella
Fantastic service
Fantastic service. Could not ask for more.
Insurer: Trupanion
By: Dak
Their claim process is quick and easy
Their claim process is quick and easy. Customer service is also really helpful.
Insurer: Spot
By: Sheila LeBlanc
Great insurance
I recently had to file 2 claims in one month for my rescue dog. I was so pleased with the ease of filing the claim and how quickly the refund was deposited into my bank account. It made a stressful situation so much more bearable to not have to worry about the funds paid out for her care. Great insurance!
Insurer: MetLife
By: ELIZABETH
❤️Pumpkin
❤️Pumpkin! You all are always there to help with claims for our sweet Aussiedoodle! You send emails letting us know you’re working on the claim and the details of the outcome and also you can always call them with any questions you have. Pumpkin is a wonderful pet insurance and I would highly recommend them to anyone one! T.K.
Insurer: Pumpkin
By: Teresa Knowlan
Great Insurance
Pets Best is amazing! My dog had to have TPLO surgery recently. I went to a surgeon who is known for this surgery especially for performance dogs. She has made a complete recovery and I could not have asked for better coverage from her initial visit to her last.! Pets Best paid for it all quickly and flawlessly. The peace of mind is well worth it!
Insurer: Pets Best
By: Heidi
Been with Nationwide for 10 years
Been with Nationwide for 10 years. Always had great customer service and submit claims were easy. No issues with getting reimbursements
Insurer: Nationwide
By: Carol