Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Always easy to use and processing times…
Always easy to use and processing times are quick. Customer service is always willing to help.
Insurer: MetLife
By: customer
Efficient and Friendly
Josh solved my issue with the system in a very quick and friendly manner. Happy to be using Fetch again with our third cat.
Insurer: Fetch
By: Sherry Jiang
I enrolled my dog in embrace when she…
I enrolled my dog in embrace when she was 1 year old. Premium was high but after considering it for awhile I signed up for $58.06 /mo. Two years and no submitted claims it is increased to $69.05. When I spoke to customer service they said rates are adjusted every year! What would the cost be when my dog gets older? Certainly unaffordable. No mention of yearly adjustment when I enrolled or I never would’ve. So I just wasted $1300 thinking I secured premiums on well dog that would remain during the life of my dog. Sorry embrace it is not for me
Insurer: Embrace
By: Maureen M
Submitting claims made my experience…
Submitting claims made my experience great but the claim process not so great. Having to deal with some claims were they're were denied at first and then finally reviewed again. Payment always came on time! it was a great experience besides the some of my claims being denied at first even if it fell under my policy
Insurer: MetLife
By: customer
Very happy with my MetLife Pet…
Very happy with my MetLife Pet Insurance. It's peace of mind. Very happy with their services. Thanks
Insurer: MetLife
By: Todd Ragel
We love MetLife insurance, so easy!
We love MetLife insurance and how responsive the team has been with our dogs insurance and claims filing and processing is so simple!
Insurer: MetLife
By: Melissa M
Great customer service and will…
Great customer service and will recommend any pet owners to go with Fetch Pet insurance. Thank you
Insurer: Fetch Canada
By: Aaron Nayar
Fast refunds
Fast refunds, so far has never denied a claim. Would highly recommend to anyone.
Insurer: MetLife
By: JB
Seamless
Seamless, easy, hassle free when submitting a claim. They have the best customer service as well!
Insurer: Spot
By: Roberta