Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Healthy Paws makes the process simple…
Healthy Paws makes the process simple and easy to navigate.
Insurer: Healthy Paws
By: Christine Ottati
Over 8 calls, 4 months - but still no payment
I rarely leave reviews, but this experience has been beyond disappointing. I’ve been waiting for payment on my claim since February 2026. The first check was issued missing my unit number (even though i had a unit number on file). After calling a month later, a replacement check was sent—with the same mistake. I called again after the required 30‑day waiting period, and now more than another month has passed with still no payment. This has resulted in nearly 8 phone calls and five months of waiting since the claim was submitted, with absolutely no resolution. The lack of care, accuracy, and urgency is unacceptable. Based on this experience, I will not be renewing my policy.
Insurer: Nationwide
By: Nata
Best customer service
Best customer service. Pay my claims very fast. Has been a life saver with life long medical conditions
Insurer: Trupanion
By: STACEY
Fetch cares for our pets
Kaitlyn was very kind and patient. She is very knowledgeable and accommodating.
Insurer: Fetch
By: Grace Wellbrock
Best Pet Insurance
During the time of emergency with Milo, I’m not worried that I wouldn’t afford the treatment because Pumpkin has my back since he was zero age.. Pumpkin is very efficient and quick processing my reimbursement.. So thankful with this company. If gives me peace of mind in time of crisis..
Insurer: Pumpkin
By: Cess
This was an easy and stress free…
This was an easy and stress free experience. Fetch kept in constant contact with me and I had my reimbursement before I expected. Thank You for making this surgery possible!
Insurer: Fetch
By: Christy
So Happy with this plan...
Our puppy was having problems with his trachea or esophagus. We thought he got bitten or ate something he was allergic to. We took him to the Emergency Clinic. They were awesome and the way they handled the insurance was absolutely seamless...Highly recommend.
Insurer: Trupanion
By: Tscharna Van Winkle
Thank you so much Pumpkin for being…
Thank you so much Pumpkin for being there for Oliver! Your the BEST!
Insurer: Pumpkin
By: Jake Burk
The representative Daniel was generous…
The representative Daniel was generous and confident to inform me about the the process. I took the decision to get the insurance right away because I sense that he was a trusted person. Smooth transition and I was happy after he discussed the insurance in such a way to make me feel comfortable and be insured by my new baby ( the Napper ).
Insurer: Nationwide
By: customer
Peace of mind
Pets Best Insurance gives me peace of mind for my pet’s healthcare. I know that I can provide whatever my veterinarian recommends, and my claim will be handled accurately and promptly.