Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Love Trupanion
I have never had any complaints with Trupanion going on 8 yrs! Customer service is awesome, very helpful. The payment process is very efficient.
Insurer: Trupanion
By: Mary
Great Job and Fast
I submitted several claims in two days. I also called to talk about insurance for Sheena.(my baby girl.) this year as she turned seven, a lot of times only because I could not make up my mind which deductible to get the claims started pouring in within days, letting me know they were working on them – that was very nice. Then before I knew it, I was being paid for the claims I submitted. For us we will always have Pet Insurance for peace of mind, but it it did take some time for us to find the right one. I am extremely happy and satisfied……. Great job.!
Great coverage
I have a Cavapoochon puppy that has had several issues within ingesting foreign bodies.. Pets Best has been great, none of our claims have been denied. They used to pay pretty slowly, but something has changed and now claims are paid promptly. Very happy with them.
I spoke with Megan to get information…
I spoke with Megan to get information to sign up for insurance and she was so professional and informative. The policy I purchased fits our budget and gives us peace of mind to help our new puppy if needed. Megan is a wonderful representative of Fetch Pet Insurance and will highly recommend to all family and friends who have a new fur baby.
Insurer: Fetch
By: Cheryl Cali
Pumpkin Processed Pre-approval Quickly
Pumpkin reviewed the information and medical records for my baby’s knee surgery and quickly pre-approved the surgery. No additional hassle.
Insurer: Pumpkin
By: David
It was a very easy process to submit…
It was a very easy process to submit the claim with the app. The response was quick and fair. Got the refund direct deposited within few days!
Insurer: MetLife
By: Partha K
Ease of filing claims and the quick…
Ease of filing claims and the quick response
Insurer: MetLife
By: customer
AVOID Pets Best. Worst company I have ever dealt with
Worst company I have ever dealt with. Continuously promised that they were processing my claim but never did. They repeatedly strung me along with false promises of claim processing and then did nothing. Before you know it months go by and you pay the premium and get NOTHING but the runaround. No insurance is better than this insurance. AVOID Pets Best!!!!!
Insurer: Pets Best
By: Scott Tews
Thank you very much
Thank you very much. This person was very helpful in explaining that my policy had a $45 limit on annual wellness vaccinations. I had asked if a better plan would be better if I decide on one in the future. She was helpful in explaining that a higher priced plan would only save me $10. I appreciated her honesty.
Insurer: Pets Best
By: Miss Pittsburgh