Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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You have been the best everytime i have…
You have been the best everytime i have needed you
Insurer: Trupanion
By: Shirley
Spot denied my claim and lied about it
Spot is a a horrible health insurance company. Writing I am extremely disappointed with my experience with Spot Pet Insurance. I submitted a legitimate $389 illness claim for my 5-month-old puppy (Claim #8022893), and instead of processing it fairly, the claim was denied without any clear or accurate explanation. What is especially frustrating is that Spot claimed they requested medical records and did not receive them. That is completely inaccurate. I personally emailed the requested medical records directly to them, yet they still acted as though the documentation was never provided. As a paying customer, I expected honesty, transparency, and fair communication during the claims process. Instead, I feel like I was given misleading information and forced to fight for a claim that should have been handled properly from the beginning. Pet insurance is supposed to provide peace of mind during stressful situations with your pet, not add more frustration. Based on my experience, I cannot recommend Spot Pet Insurance
Insurer: Spot
By: Joshua Kunish
MetLife is the Worst Pet Insurance
MetLife is the worst pet insurance company that I have ever dealt with. SOAP Notes are requested for every claim. This includes claims that have always been covered. The app is broken and will not let you upload documents so you need to email them, and will be spammed with emails about missing information for days. Everything is automated and poorly run, and you are better off putting money to the side to care for your pet because MetLife is not going to reimburse you for any request and you also have to deal with their absolutely terrible claim system.
Insurer: MetLife
By: customer
Great customer service
Great customer service, friendly, professional, fast processing claims.
Insurer: Trupanion
By: Georgia
Very pleased with claim experience
I am not very savvy with a cell phone. Fetch made it very easy to sign up for pet insurance and to submit a claim. I especially appreciate it when the Fetch professionals contacted my veterinarian when they had a question about my claim.
Insurer: Fetch
By: Tammy
Great service
Great experience with customer service and easy to submit the claim online
Insurer: Pumpkin
By: Sandy
Very knowledgable representative that…
Very knowledgable representative that was able to walk me through the information needed to get a policy
Insurer: Nationwide
By: Judi Silvania
Misinformation displaying one price the…
Misinformation displaying one price the charged a different without me being aware of a change
Insurer: Nationwide
By: customer
Its a scam!
Ive had to jump through hoops over $100! I have told everyone I talk to NOT to get Trupanion. My dog and I visit different dog parks on a daily basis and I make sure everyone knows not to go through Trupanion. My family and friends including people on social media know of my terrible experiences. I would NEVER continue with this company and am so grateful I got the trial through the shelter so I could see what a scam this company is!
Insurer: Trupanion
By: Nolan Oliver