Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Easiest claims process
Easiest claims process, easy to work with and they payout directly to you quickly. Highly recommend.
Insurer: MetLife
By: Devin
Fast service: I sent the information I had
I sent the information I had. Fetch contacted my vets office for medical records and my claim was paid in a short time. I wish my insurance was that easy!
Insurer: Fetch
By: Brenda
Thankful to have Pet Insurance
We were so thankful to have pet insurance when our 4 year old doodle had a stomach emergency and spent two nights in an emergency hospital. The bill was over $6200 and Healthy Paws simply asked for the medical notes from the hospital and they issued payment without a delay.
Insurer: Healthy Paws
By: Gary Breen
Every time I call I get a friendly…
Every time I call I get a friendly person who is known and helpful.
Insurer: Trupanion
By: Darlene s.
Great Communications and Service!
Great Communications! Fast response! Fast reimbursement! I recommend Fetch Pet Insurance. I was very satisfied with the insurance and service.
Insurer: Fetch
By: Linda
Great customer service experiences
So far, my calls to MetLife Pet Insurance have been excellent. They’ve answered quickly, the representatives have all been based in the United States and speak very good English, and everyone has been pleasant to work with. I haven’t had to file a claim yet—hopefully I never need to—but their customer service has been great so far.
Insurer: MetLife
By: Simon H.
Quick response
This company has been great with answering all of my questions promptly. I highly recommend.
Insurer: MetLife
By: Marla Cofrancesco
I insured a 6 month puppy just over a…
I insured a 6 month puppy just over a week after adopting from a shelter. There is a waiting period for the insurance to start. The second day after the accident portion of the coverage began my puppy passed a bloody bundle of sticks and needed to be hospitalized. Embrace will not cover it as there was no specific incident in which he ate a stick (he was just crazy about eating everything after being in the shelter his whole life and it was a constant battle). I know all insurance companies make their money by denying claims but this company aligned itself with USAA and I expected the same level of quality and service. They are nothing like USAA...
Insurer: Embrace
By: Thor Uremovich
So easy to file claims through the app…
So easy to file claims through the app and track their status. I also appreciate the knowledgeable reps when I call.
Insurer: Figo
By: Jennifer
Happy new client!
I’m new to Fetch pet insurance and recently moved to Florida so I had to get a new vet too. After submitting invoice & medical records, I was reimbursed promptly. Fetch truly makes vet visit far less stressful concerning the expense! Thank you!
Insurer: Fetch
By: Vitale, Cindy