Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,968 total
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They make the insurance claims easy…
They make the insurance claims easy with fast reimbursements. I really like this company!
Insurer: Embrace
By: Melvin Crandall
BEST Decision I’ve made for my pet
I couldn’t be more happy with my decision to insure my pet with trupanion! I am more than impressed with the care and coverage. It was the BEST decision I’ve ever made for my dog and I felt so comforted knowing I had trupanion by my side through my recent emergency. I recommend everyone to insure their pets with trupanion. The service was unmatched. They handled my care and claims immediately. Within minutes I had financial assistance that was covered on the spot. It really helped me make the decisions I wanted to to help my dog and keep me in a good place. I was considering only having trupaion for my dog through his puppy stage, but I’m so impressed I will keep it for life now!
Insurer: Trupanion
By: Jane Hobby
you guys are great
you guys are great - don't know what I would have done without you - one of my dogs had cancer twice and between the operations and the chemo pills - you guys covered most of the cost - you were a life saver and we were able to give our dog 2 more healthy happy years because of you so thank you thank you thank you
Insurer: Trupanion
By: Debra Alhante
Agent was very thoughtful and…
Agent was very thoughtful and knowledgeable of coverage for my Parrot.
Insurer: Nationwide
By: customer
Completely awful company
Completely awful company. I was a customer for less than a year, had my two german shepherds insured, been paid $0 in claims (submitted two that were denied) and was sent a letter than my rates were increasing by 40% without any logical explanation. When I emailed customer service I got a note back that said "We are sorry you are unhappy!" To move forward with cancellation we need account info. No justification or apologies for the increase, just a generic email. Terrible and would never recommend them to anyone.
Insurer: Pets Best
By: Megan
Be careful with Spot Pet Insurance.
Be careful with Spot Pet Insurance. I used Spot Pet Insurance for years but when we rehomed one of our dogs (went to my mother in law, in great hands) I tried to cancel my insurance for him and spent so much time in the portal to no avail. I had to call, sit through loops, ended up connected with an AI agent (why didn't I get that from the start? why couldn't that have been a simple chat in the portal?) I learned they don't have an online cancellation option - at all. This kind of setup feels intentionally inconvenient and not customer-friendly. I’d think twice before signing up unless you’re comfortable dealing with cancellation hurdles.
Insurer: Spot
By: Lindsey Marymont
This will be my fourth furr kid that…
This will be my fourth furr kid that Nationwide protects. Their customer service is spot on. That’s why I came back for my new lil man Stewart🥰
Insurer: Nationwide
By: Diane S
Quick turnaround claims professional…
Quick turnaround claims professional employees.
Insurer: MetLife
By: Margaret tate
Every claim has been next day every…
Every claim has been next day every issue I’ve had has been resolved the same day so I definitely recommend this Insurance. It’s reasonable and the customer care is great as well.
Insurer: Embrace
By: Timothy Burnett
Healthy Paws has saved both my dogs!
Healthy Paws has literally saved both our Golden Retrievers by helping to pay for major treatments and surgeries for a splenic tumor and breast tumors that we otherwise wouldn’t be able to afford. Their customer service has always been very helpful and friendly. Submitting claims is quick and easy, and payment of claims is very prompt. Both of my children have insured their pets (two dogs, one cat) with Healthy Paws based on my excellent experiences with the company.
Insurer: Healthy Paws
By: Carl