Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Pet's Best Health Insurance is a Great Pet Insurance Company
Pet's Best Insurance always takes very good care of it's customers and their pet, in my case a rescue dog named Dixie. Phone calls are answered reliably and thorough customer service is provided by friendly and knowledgeable customer service reps. All claims are reviewed quickly, detailed Explanation of Benefits are provided and payment is made in a timely manner. This is a very good company that I recommend to strangers and all of my pet owner friends.
Insurer: Pets Best
By: Paul M.
Embrace is easy to use
Embrace is easy to use. Always very responsive and reimburses quickly. Always gives a clear informed explanation. Great value.
Insurer: Embrace
By: Patricia
Answering questions when searching for insurance
Eric was very helpful and answered all of my questions. He was patient and I know that the company is a good one.
Insurer: Nationwide
By: Sharyn Sevigny
Chris McRae was great to work with
Chris McRae was great to work with, I called because I was a bit confused with the best plan for my Bailey. He explained in a clear and precise manner all the options. After speaking with him I purchased a great policy that will handle anything that could come up. Thank you Chris
Insurer: Fetch
By: DEBI JOHNSTON
I was trying to change my address from…
I was trying to change my address from Canada over to USA and I received a call from Amanda Mello. Wow, she was extremely helpful and nice! I realized that the process wasn’t as simple as just changing online, but after receiving Amanda’s help, it really went smoothly. She explained everything so well and had so much patience with me. She even put in a ticket with IT and called me the next day at the time she promised me to finish the whole process. She is one of the reasons I love having my pet insurance with Fetch. The world needs more people like her. Thank you Amanda!
Insurer: Fetch
By: Tatiana Z
The ease of submitting Vet bill and…
The ease of submitting Vet bill and supporting soap notes makes the experience simple.
Insurer: MetLife
By: Catherine
Help with getting appropriate coverage while reducing premims
Embrace representative reached out by phone because our policy renewal was expensive. When I called back, she helped me figure out how to reduce the premium without reducing the protection that was important to me. She was patient, knowledgeable, and went over every imaginable option (more than once). She understood what I wanted for our geriatric dogs and helped me figure out that raising the deductible was the most cost effective solution. We LOVE Embrace. They have always paid our claims promptly and fairly.
Insurer: Embrace
By: Anne Wallwork
My claims are resolved quickly.
My claims are resolved quickly. However,I don’t want to create an account with a third party just to arrange reimbursement. This is cumbersome. Additionally your online chat option for help never works.
Insurer: MetLife
By: customer