Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Smooth Claims Every Time
The customer support, easy online portal and claims management process have all been easy and great. Never had any issue getting things paid for. ASPCA was also wonderful when one of my pets died from cancer. I do feel like I have other friends who pay less for more coverage, so from a price standpoint, I'm not sure competitive ASPCA is. HOWEVER, I continue to insure through ASPCA regardless because I've such an easy and great experience. I have not worked with other companies, so maybe it's a pay for what you get scenario where the rates I pay ensure I have a better experience.
Insurer: ASPCA
By: Rachael S
Kevin was very knowledgeable
Kevin was very knowledgeable, friendly, easy to understand and made everything clear and simple to get signed up!
Insurer: Nationwide
By: customer
Efficient friendly help and quick claim turnaround
I had my email hacked the same day my pup got sick. Customer service kindly helped my change my email and more importantly processed my claim very quickly with no muss or fuss. The money was in the bank the next day. It took a lot of stress off me at a very stressful time. Thank you!!
Insurer: Trupanion
By: Vicki
Immediate response at Friendship Animal…
Immediate response at Friendship Animal Hospital.
Insurer: Trupanion
By: Hope
I had an incident with my puppy where…
I had an incident with my puppy where he had to be hospitalized and trupanion was right there to help with the cost, extremely quickly within one minute. I appreciate it so much
Insurer: Trupanion
By: Megan
Very pleased!!
Although I was quite skeptical of pet insurance I am absolutely amazed of how pleased that I am with Pets Best Health Insurance. We adopted our kitty from a shelter and had no idea of her history. She has dealt with some significant medical issues that were pre-existing and we thought that she was healthy. About a year later she developed a condition that left her unable to use her back legs. We immediately took her to a veterinarian where she received outstanding treatment. She is now healthy again and Pets Best processed the claim within twenty-four hours. Thank You!!
Insurer: Pets Best
By: Larry Walker
Pet's Best Comes Through Again
Once again Pet's Best has my (and my dog's) back. I recently had a particularly complicated claim, and Pet's Best needed to reach out to my Vets for additional backup documentation. They communicated with me throughout the process, kept me up to date on status. Not all expenses were covered but Pet's Best clearly explained the benefits in accordance with my policy. My Vet mentioned that having the procedure has helped his life prospects and quality of life, and having this insurance helped make the decision easier. I tell all first time pet owners how having pet insurance has helped us and our dog, and that Pet's Best has been very good to work with. My wife was skeptical about buying pet insurance, but has since seen the benefits. Having the insurance has truly helped make some of the tough decisions around our dog's healthcare a little easier to make. Thanks again, Pet's Best!
Stay away from pets best
Stay away from pets best. Find a different pet insurance company. They are crooks and will rip you off. I had insurance with that company. I am sorry I did. I canceled the policy on my 3 pets because I couldn't get ahold of customer service without being on hold forever. They took money off the card I had on file when I didn't owe them a dime. I'm glad I canceled. If I needed to use the insurance I'm positive I would have problems submitting a claim and getting paid like so many other people left reviews about.
Insurer: Pets Best
By: Monica Potter
Trupanion is #1
Trupanion, imho, is the best pet insurance around! They are extremely quick and receptive and caring.
Insurer: Trupanion
By: Paige M
Rude and obnoxious customer service
Claim was denied for a medication that was always approved . Upon calling to inquire about the reasoning the trupanion. employee continually spoke over me and was extremely rude. When I would attempt to explain she interrupt. Zero empathy. Zero compassion. Zero professionalism. If I could give zero stars I would. **Their reply/response is a generic reply and has ZERO credibility. They do not care about their customers. Upon following the directions below and calling their customer service reps they had no idea what I was talking about and nothing was resolved**
Insurer: Trupanion Canada
By: Pat Wilkins