Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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I've used Trupanion through 2 dogs
I've used Trupanion through 2 dogs and they've always been prompt about paying claims. I would be cautious about what may be noted in the first visit though. My dog showed licking and pink legs, so itching was noted on his chart. It resolved and was probably just nerves from having a new home. Now, though, anything with an itching symptom gets excluded. Doesn't seem right.
Insurer: Trupanion
By: Rebecca
Prudent Pet is not only affordable…
Prudent Pet is not only affordable during these difficult times but their customer service is top of the line. The entire process of insuring our most precious pet and family member was very easy. We highly recommend Prudent Pet for your insurance needs.
Insurer: Prudent Pet
By: shyangelgmail.com
I recently had a positive experience…
I recently had a positive experience with Eileen, who provided clear explanations and facilitated an efficient process for insuring my pet. I appreciate her assistance.
Insurer: Fetch
By: Lily
After 14 years as a loyal customer
After 14 years as a loyal customer, I’m extremely disappointed with Nationwide Pet Insurance. Premiums have increased year after year with no transparency or itemized explanation of what’s driving the cost. My current pet has had no prior claim history, aside from routine annual wellness visits, which makes these increases even more difficult to understand and justify. These ongoing increases feel excessive and leave long-time customers in a difficult position—especially when switching providers is not a realistic option due to a pet’s age or pre-existing conditions. When I contacted customer service, I was told there was nothing they could do. No solutions, no flexibility, and no accountability. Loyal customers deserve better communication and fairness. Based on my experience, I would not recommend Nationwide Pet Insurance.
Insurer: Nationwide
By: Mel. M
Hannah was super so I dons't have her…
Hannah was super so I don't have her last name She was in Maine I believe I don't have a computer and I'm not a computer guru. She helped me set the direct deposit for claims and to be able to get online with things. So kind patient super cheerful. Fantastic lady enjoyed the contact with her.
Insurer: MetLife
By: Kenneth keaton
I spoke to Eileen on the phone to…
I spoke to Eileen on the phone to answer some questions I had and she answered them thoroughly. She took the time to explain the insurance coverage to help me make the best choices for my pets needs, She was very helpful.
Insurer: Fetch
By: Jack Eller
Aileen Andino was amazing with… explaining the policies clearly.
Aileen Andino was amazing with explaining and walking us through the process of getting a new policy set up. She was thorough and got in to details of th edifferent policies and how it would help us with our kittens. Highly recommend this company and this agent.
Insurer: Fetch Canada
By: Sameer Ali
Great coverage and responsiveness
We joined Pumpkin when my dog was already 10 years old. I had concerns that her medical history might prove problematic, but they signed us on with no trouble and the coverage they gave us was excellent. The team at pumpkin were always responsive and relatively fast at processing claims - especially once a precedent for a particular issue had been established. We lost our dog recently, but I’d use Pumpkin again if we ever have another dog.
Insurer: Pumpkin
By: Dan