Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
Other Categories
Always a pleasure!
The turnaround for my claim and payment was very fast. The coverage is great, and customer service is always responsive when I need them (although I didn't contact them this time). I am so glad we found this pet insurance. It's the best.
Insurer: MetLife
By: customerLei
Amanda was a big help
Amanda was a big help. She took the time to make me feel comfortable about navigating through to get my dog Duke pet insurance. Thanks Amanda
Insurer: Fetch Canada
By: Lido
BEST Pet Insurance EVER!!!
My Claims are always done quickly and professionally. There is always a follow up to ask how our dogs are doing. MBest Pet Insurance EVER!!!!
Insurer: MetLife
By: Dwayne
Kevin was a pleasure to talk to answer…
Kevin was a pleasure to talk to and walked me through everything.
Insurer: Nationwide
By: Joseph Noriega
Very impressed
"My Persian got sick and I had to rush him to vet, having health insurance on him wasn't even on my mind, but once we got home and settled in I remembered that he had ins so I open my app and it was so easy to file a claim, all I had to do was upload my invoice and receipt. To my surprise I was notified immediately that they received my claim and was processing it. The next day I received a noticed that the claim had been processed and attached the explanation of benefit showing a break down of how it was processed. I was so impressed of the timely manner in which all this went down. In less than a week I received a check in the mail. I couldn't ask for better service. I would and have highly recommend Pets Best to anyone that has fur babies. Thank you for such a nice experience in such a difficult time. "
Insurer: Pets Best
By: Judy
Good Experience
The agent was very knowledgable with the policy and provided some good insight for me to make a decision. I was also informed a live agent would answer the phone as opposed to AI and the turn around time for a claim would be just days. I haven't had to call in yet so I am trusting the info is accurate.
Insurer: Prudent Pet
By: Donna
Amanda was super helpful
Amanda was super helpful, and gave me clear and insightful information.
Insurer: Fetch
By: Montana
Healthy Paws makes the process simple…
Healthy Paws makes the process simple and easy to navigate.
Insurer: Healthy Paws
By: Christine Ottati
Over 8 calls, 4 months - but still no payment
I rarely leave reviews, but this experience has been beyond disappointing. I’ve been waiting for payment on my claim since February 2026. The first check was issued missing my unit number (even though i had a unit number on file). After calling a month later, a replacement check was sent—with the same mistake. I called again after the required 30‑day waiting period, and now more than another month has passed with still no payment. This has resulted in nearly 8 phone calls and five months of waiting since the claim was submitted, with absolutely no resolution. The lack of care, accuracy, and urgency is unacceptable. Based on this experience, I will not be renewing my policy.
Insurer: Nationwide
By: Nata
Best customer service
Best customer service. Pay my claims very fast. Has been a life saver with life long medical conditions
Insurer: Trupanion
By: STACEY