Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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The first time I put in a claim
The first time I put in a claim, it was fine two days and they deposited into my account but the next time I put in a claim about two weeks later suddenly I can’t do it online. I can’t log into my portal. I have to mail it in so I have to wait. I waited an hour and a half on the telephone to find out what was going on and they simply say we’re having trouble. The techs are working on it so I’m done as much as I pay for four dogs. I want somebody that covers takes care of the claim and doesn’t give me the runaround Around.
Insurer: Embrace
By: J Hale
We have been with you for many years…
We have been with you for many years and payment is always made quickly. Also you do a lot for the community and our pups. You understand that they are our family not just four legged animals..
Insurer: Trupanion
By: Linda
Amanda answered all my questions and…
Amanda answered all my questions and was a pleasure to speak with!
Insurer: Fetch
By: Faith Waid
Thank you for all your help
Thank you for all your help! You made it easy and seamless during a very difficult time for our family! I’m so thankful I signed up for Trupanion! Fantastic service!
Insurer: Trupanion
By: Thann Thi Thien
Your customer service in time not wasted with tividua time well spentl named…
Your customer service individual named Terica was very personable and empathetic. We just had to euthanize a very loving dog. We have been with you several years and are putting a different dog under your insurance. Your prompt service and helpful staff make us tell everyone we know you should ensure your dog or cat with Nationwide.
Insurer: Nationwide
By: Mike and Ann Bolto
I do not recommend this insurance
I do not recommend this insurance. the claim of ins coverage is that based on details of deductibles, medical illnesses are covered. preventive care not. my two puppies, each had ear infection, lethargy and not eating. pait vet bill of about $500. inc paid "zero" calling the medical problems as "not covered under preventive care"
Insurer: MetLife
By: Amir Manoutchehri
Prompt Assistance for What Should be a Self-Serve Task
The assistance received was good and professional. It could be avoided by allowing a payment method to be updated while in the account versus calling Embrace. If allowed to do so, I wouldn't be asked to rate my experience.
Insurer: Embrace
By: Steven Carney
Really struggling with this company
Really struggling with this company. Thinking of finding another one at this point. They always find an excuse for not covering things. Despite the fact that I always make my payments on time, I'm yet to receive a single benefit from this company.
Insurer: Trupanion Canada
By: Hayley Workman
The person who helped me was easy to work with, clear communicator, and quick to meet my requests.
The person who helped me was a professional, clear communicator who listened carefully and quickly with me requests.
Insurer: Nationwide
By: TM