Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Fetch cares for our pets
Kaitlyn was very kind and patient. She is very knowledgeable and accommodating.
Insurer: Fetch
By: Grace Wellbrock
Best Pet Insurance
During the time of emergency with Milo, I’m not worried that I wouldn’t afford the treatment because Pumpkin has my back since he was zero age.. Pumpkin is very efficient and quick processing my reimbursement.. So thankful with this company. If gives me peace of mind in time of crisis..
Insurer: Pumpkin
By: Cess
This was an easy and stress free…
This was an easy and stress free experience. Fetch kept in constant contact with me and I had my reimbursement before I expected. Thank You for making this surgery possible!
Insurer: Fetch
By: Christy
So Happy with this plan...
Our puppy was having problems with his trachea or esophagus. We thought he got bitten or ate something he was allergic to. We took him to the Emergency Clinic. They were awesome and the way they handled the insurance was absolutely seamless...Highly recommend.
Insurer: Trupanion
By: Tscharna Van Winkle
Thank you so much Pumpkin for being…
Thank you so much Pumpkin for being there for Oliver! Your the BEST!
Insurer: Pumpkin
By: Jake Burk
The representative Daniel was generous…
The representative Daniel was generous and confident to inform me about the the process. I took the decision to get the insurance right away because I sense that he was a trusted person. Smooth transition and I was happy after he discussed the insurance in such a way to make me feel comfortable and be insured by my new baby ( the Napper ).
Insurer: Nationwide
By: customer
Peace of mind
Pets Best Insurance gives me peace of mind for my pet’s healthcare. I know that I can provide whatever my veterinarian recommends, and my claim will be handled accurately and promptly.
I called to confirm a quote
I called to confirm a quote. The representative was very informative, patient and professional.
Insurer: Nationwide
By: customer
Pets Best lifesaver
"It has been a hard spring for our family. First we found out our older Akita mix had bone cancer which lead to a rear leg amputation. The vet felt we could get another year or so of life from her with amputation since her other back leg was solid and the cancer had not spread. A week after the amputation devastation happened, she developed GDV (bloat) and could not be saved. At the same time our shepherd mix got into a tangle which we thought was a cat (but vet thinks dog) and developed a serious leg infection. These two things were happening simultaneously and the vet bills grew. We are still fighting the infection 5 weeks later. Pets Best was quick to respond to our claim. We are thankful to have had Pets Best as our pet insurance for the past 5 years. "
Rep was excellent, great service!!!
The rep that I spoke with today, Manuel Castaneda gave great customer service and was very helpful.
Insurer: Nationwide
By: Richard Macias