Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,968 total
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Very happy client
I have been a Healthy Paws client for many years. They are excellent ! Claims are processed efficiently and quickly and any phone conversation or email communication has been with a friendly and knowledgeable rep. I really like that the deductible is annual, not per incident and the amount of the deductible can be chosen.
Insurer: Healthy Paws
By: Dale
Knocked it out of the park was very…
Knocked it out of the park was very helpful to was not pushy answered all my questions and I’ve heard nothing bad about your insurance company
Insurer: Nationwide
By: Kurt Wolter
Aileen was very kind and helpful
Aileen was very kind and helpful
Insurer: Fetch
By: Fahad Ayam
Aileen
Aileen was friendly and professional as she explained all my options in a very clear manner. My thanks go to her for helping me navigate my pet’s health journey.
Insurer: Fetch
By: vickijohnson
They proceed my claim with no problem
They proceed my claim with no problem. I love Trupanion. Thank You for the great service. Diana Kiniry
Insurer: Trupanion
By: Diana
Amanda provided wonderful assistance to new Fetch Pet policy holder
Amanda was very helpful in updating the policy to best meet the needs and actual type of dog we have adopted from Operation Kindness.
Insurer: Fetch
By: Contigo's new dad
I was super impressed with the…
I was super impressed with the representative that helped me today. She was very informative and kind. I’m going through a very tense situation with my dog having to have surgery and it felt good to talk to somebody that seemed to really care.
Insurer: Prudent Pet
By: Customer Jennifer McTaggart
Quick Processing & Payment After Surgery
I was nervous that my claim wouldn't be approved and paid quickly just because I've always had a bad experience with insurance (for humans). Having my claim processed within a week of our dog's surgery helped ease our stress, and let us put our attention toward getting her better. I'm forever grateful to Pet's Best for providing the coverage/care that we signed up for in an efficient and fair way.
Insurer: Pets Best
By: Emily Lerios