Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Being told that arthritis is a pre-existing condition for cancer?
Being told that biopsies were covered and then to get denied stating that they are not covered and cited a "pre-existing condition of arthritis" was absurd when the biopsies were testing for bone cancer, which as a medical professional, I know those are completely different diseases and not caused by one or the other. Spot can do better for spilling out this incorrect information. It was disappointing and absolutely wrong. Not sure what kind of medical/vetinary background your company has. Paid over $2k in monthly premiums this past year only to get every claimed denied. Last month, Spot decided to allow one vet visit but I haven't met my deductible yet. Also funny coincidence that after that claim was approved that my monthly premiums went up over $50/month with no notice or explanation as to why. Seriously think twice about Spot.
Insurer: Spot
By: Brandie
Everything was pretty streamlined and…
Everything was pretty streamlined and easy
Insurer: MetLife
By: William Wert
Easy to submit claim
Easy to submit claim. Reasonable time to process it too.
Insurer: MetLife
By: Veronica F
Health insurance is important for pets, too!
Health insurance is important for people so why shouldn’t it be for pets? I never expected to use it for my young, energetic kitty but when I had to take her to the vet because she couldn’t keep anything down for a few days, I’m so glad I have it! It was easy to upload my documents in the app and I received my reimbursement within a week! MetLife Pet is great!
Insurer: MetLife
By: Jeannie
Excellent service and insurance!
Excellent service and insurance!! Quick payment, very easy to make a claim.
Insurer: Spot
By: Elsie
It was quick and easy to process…
It was quick and easy to process information online and complete.
Insurer: MetLife
By: Carmen
Easy to submit claims
Easy to submit claims. Timely responses
Insurer: Spot
By: Melissa
Fantastic customer service respresentative
Jeremy was absolutely wonderful. He explained the policy in depth. He answered all my questions. Great customer service!!
Insurer: Nationwide
By: Alda Maria Costa