Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,968 total
Other Categories
Great Pet Insurance!
It is very easy to submit a claim and if you have any questions there is always someone on the phone who can help you. I can not say enough good things about Pets Best. I am so glad we got this insurance for our dogs.
Insurer: Pets Best
By: Joe S
Terrica such a wonderful person
Terrica such a wonderful person. Explains every detail of the insurance and prices. Was interested in what I was able to afford that sure was such a wonderful experience. Also answered any questions I had it was a pleasant conversation. Thank you
Insurer: Nationwide
By: Yolanda Mendez
I was very pleased with my experience…
I was very pleased with my experience when I called in. The representative that I spoke with was very helpful. I am very pleased with Met Life.
Insurer: MetLife
By: customer
Trupanion was there for us when Buddy…
Trupanion was there for us when Buddy needed treatment, making it possible to get everything he needed to get back to being the playful pup he is. Trupanion gives us peace of mind concerning buddys treatments affordability.
Insurer: Trupanion
By: Raymond
Terrible experience
Terrible experience. Need to work on communicating.
Insurer: Pumpkin
By: Nono
My agent was super nice and patient as…
My agent was super nice and patient as I asked my questions and customized my coverage. We’re happy to be with Nationwide!
Insurer: Nationwide
By: Atheena
Dependable
Dependable, easy upload requested paperwork, received ample updates via eamail, payment in satisfactory timeframe. Considered looking into cheaper pet insurance but I feel for the above reasons I'm staying with MetLife Pet Insurance for Bourbon's care
Insurer: MetLife
By: Susan Boyles
We've trusted Trupanion for years
We've had Trupanion for years, for many pets, and I recommend them to everyone. They review claims so quickly that they often pay their portion to the vet before I can check out, lowering my bill before I even leave the office. We've never had any reason to fight them over anything because they pay when they're supposed to. Keep in mind that we insure our pets from infancy, so we've never had to deal with any "preexisting condition" limitations. Trupanion has always done right by us and our pets, from periodontal disease to cancer, and it's a wonderful relief to know that our pets will never be denied necessary care due to monetary concerns.
Insurer: Trupanion
By: Sylvia
I didn't have contact with anyone
I didn't have contact with anyone. I don't even think I have insurance with you guys. You never got back to me.
Insurer: Nationwide
By: Theresa kacir
Healthy Paws has consistently been…
Healthy Paws has consistently been available whenever assistance is required. They process payments promptly and operate with high efficiency. I am uncertain of how I would manage without having chosen Healthy Paws health insurance for my beloved pet. Thank you, Healthy Paws!
Insurer: Healthy Paws
By: Remedios Martin