Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Pitiful coverage
When they were Go Pet Plan, this was an awesome, reliable, consistent insurance company. After they were bought out and became Fetch, it has been a terrible experience. The coverage and customer service are terrible, the deductibles go up and copay goes down every year, and barely anything is covered anymore. I recently had an emergency, life and death, nearly $1000 vet bill for my cat. Guess how much I got back from Fetch? Less than $30 total. If you really want per insurance go to Costco or Trupanion
Insurer: Fetch Canada
By: A T
The customer support is amazing
The customer support is amazing. Knowledgeable, friendly, and empathetic. Amazing Service is hard to find nowadays, but Fetch has it. Completely happy with my Policy.
Insurer: Fetch
By: KATHY
Todd was great in helping explain our…
Todd was great in helping explain our options. He did great.
Insurer: Nationwide
By: customer
Excellent coverage
Each claim i have submitted for my little dog has been paid in a short amount of time and paid fully for her benefits due. Very happy with this company. This is my first opportunity to have pet insurance and I am so grateful to have a company that does everything it promised.
Insurer: ASPCA
By: Pam
Amanda took the time to explain the…
Amanda took the time to explain the policy answered all the questions that I had that I appreciated
Insurer: Fetch
By: Michael Morrow
Informative, Knowledable and Pleasant
I really enjoyed speaking with my representative, Nadine Van Ness. She was informative, professional, upbeat, and pleasant to speak with. I already had Fetch Pet insurance for one of my dogs and was interested in getting information about adding another pet for my new quote. I now have insurance for both of my pets. Nadine did a great job! Give her a raise!
Insurer: Fetch
By: Susan Greene
7 Year Customer
Carter was thorough & amazing! The best experience I’ve had , although I usually have great experiences with nationwide and have been a customer for about 7 years now!
Insurer: Nationwide
By: Cyn
Supportive and Communicative
I liked the fact that VCA South Shore Animal Hospital in South Weymouth,MA and Trupanion have a working relationship. VCA South Shore took care of everything, I didn’t need to worry about filing a claim for my dog’s operation. Then Trupanion followed up with both emails and phone calls to make sure I didn’t have any questions and to let me know they were there for me. I really appreciated that. Trupanion really put my mind at ease during a very stressful time. I know there are a lot of insurance providers out there but I would highly recommend Trupanion to everyone.
Insurer: Trupanion
By: Kathryn M
Ken Iles was great
Ken Iles was great! Called me when he said he would and answered all my questions. Was complete and easy to work with!
Insurer: Nationwide
By: Brian Hockel
I honestly regret choosing Embrace Pet…
I honestly regret choosing Embrace Pet Insurance. My experience with them was beyond frustrating and felt incredibly misleading. I submitted a claim and waited over 5 MONTHS for them to process it — only for them to deny it in the end. During those entire 5 months, it felt like they were just dragging things out while continuing to collect my monthly payments. The worst part was that they kept claiming they were “waiting on specific documents” from my veterinarian, even though my vet had already sent ALL consultation notes and records multiple times. Instead of actually calling the veterinary office to resolve the issue quickly, they would only send emails back and forth, causing even more delays. I personally tried to send the documents myself to speed things up, but customer service repeatedly told me there was “nothing they could do” and that I just had to wait. No urgency. No support. No accountability. Then after waiting over 5 months, they finally denied the claim by saying the condition was “pre-existing” or “pre-diagnosed.” After that, they denied THREE MORE of my claims as well. At that point, I felt completely scammed and misled. What’s the point of paying for insurance every month if they delay everything for months just to deny claims in the end? I canceled my policy immediately. I would never recommend Embrace to anyone who actually expects help when their pet needs care.
Insurer: Embrace
By: Aquela Guria