Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Are you kidding me?
Are you kidding me? Aileen and Andrew were like great. Very professional, polite and informative. They added 2 other Fur-balls to the account and went over step by step and advised what plans wer good for the dogs. They were the kind of people you would invite over, have a beer and have a great conversation. Great company representatives. Thanks for reading. Have a great day and thanks for helping the boys and me. Andy
Insurer: Fetch
By: Andy
Very knowledgeable customer service…
Very knowledgeable customer service representative Stephanie. Was able to answer all of my questions and concerns and verify coverages.
Insurer: Prudent Pet
By: bizzymamayahoo.com
Long waits on telephone
Long waits on telephone. Web site not working. Sent vet name etc yet vet has not received any request for info. Over a week waiting.
Insurer: Embrace
By: NANCY
Great service and easy to use!
Great service and easy to use!
Insurer: Nationwide
By: Eren
I called with several questions and…
I called with several questions and they were politely answered, it may not have been the answer I wanted but it was explained properly
Insurer: Trupanion
By: Gemma Brophy
Ken was very helpful
Ken was very helpful, took his time to help me add my new fur baby to the policy, asked about our older baby! Gave me his contact information should I have additional questions. Excellent customer service!
Insurer: Nationwide
By: Michelle Satterfield
You can count on Pets Best!
Their process is smooth, simple and prompt. When our Polly suffered a catastrophic, terminal illness that cost us a small fortune, they were there for us quickly! I will never forget that.
Speedy Claims Process
"My claim was filed on 4/28/26 which was the same day my cat was seen for his appointment. By that evening, we received an explanation of benefits stating that the claim was set to pay the allowed amount. One week later, the funds appeared in my bank account. Truly seamless. Very satisfied! "
Prompt reply to request for emergency care
Prompt reply to request for reimbursements for emergency care for my dog.
Insurer: Pumpkin
By: Winston