Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,968 total
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Amanda was GREAT!
Amanda was GREAT!! SHE ANSWERED ALL QUESTIONS AND WAS VIBRANT. YOU DONT FIND PEOPLE LIKE US ANYMORE. SHES A KEEPER AND DESERVES A RAISE. LOL. I WILL KEEP IN CONTACT WITH HER. VERY MUCH A PLEASURE TO CHAT . 10× A GREAT JOB.
Insurer: Fetch
By: TaraCoxx
Stay away from it
I will highly recommend everyone to stay away from you and stick to more well-known companies like Fetch. You are not reliable and reasonable when comes to reimburse a little bit big claim
Insurer: Spot Canada
By: Saei
Daisy’s Duke
I just got a playmate for my puppy who lost the only one she knew. So, I checked out the pet insurance. I had enough questions that I had to call. Aileen helped me with all the options and final purchase. She is extremely knowledgeable, professional, and kind.
Insurer: Fetch
By: Leslie
Easy to use and quick response
Easy to use and quick response
Insurer: MetLife
By: customer
Great service
The process to submit a claim is easy and the response time is fast! So far I’ve had a great experience
Insurer: Spot
By: Yesenia Alcala
Easy to submit claims
Easy to submit claims. Nice customer service on the phone. I get a discount with work
Insurer: MetLife
By: customer
Great company!!!
The representatives I've dealt with have all been knowledgeable and patient with me. I give the company and all the employees the highest praise for everything they have done for me. So glad my vet recommended this company when I inquired about pet insurance when we adopted our present dog.
Insurer: Trupanion
By: Theresa
MetLife Pet Insurance has been there for us.
MetLife Pet Insurance has been there when we needed the most: claim & refunds without any issues. We are very pleased!
Insurer: MetLife
By: Jose