Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Prompt Response and well coordinated
Prompt Response and well coordinated . Appreciate all my experience with FIGI
Insurer: Figo
By: Tim
Super easy and fast claim process
Super easy and fast claim process Our dog had to go to the emergency pet hospital last week. It was super easy for me to file the claim with Healthy Paws and we received a reimbursement within the week!
Insurer: Healthy Paws
By: Kimberly Neuwirth
Transferring a dog between countries
We were transferring ownership of a nine-year-old dog from our daughter in the United States to us in Canada. The dog had been insured with Trupanion for years, but getting new insurance would have been very expensive. The Trupanion customer service team smoothly moved insurance from our daughter to us, at the rates the dog had been insured under. This was a move between owners and between countries, and the entire process took maybe 45 minutes and the rates were very good!
Insurer: Trupanion Canada
By: Beryl
Timely pay outs and and helpful…
Timely pay outs and and helpful assistance via phone.
Insurer: MetLife
By: customer
I am definitely happy with Fetch
customer service is great to talk to, filing a claim was even easier
Insurer: Fetch
By: Tina Lowry
Smooth Claims Every Time
The customer support, easy online portal and claims management process have all been easy and great. Never had any issue getting things paid for. ASPCA was also wonderful when one of my pets died from cancer. I do feel like I have other friends who pay less for more coverage, so from a price standpoint, I'm not sure competitive ASPCA is. HOWEVER, I continue to insure through ASPCA regardless because I've such an easy and great experience. I have not worked with other companies, so maybe it's a pay for what you get scenario where the rates I pay ensure I have a better experience.
Insurer: ASPCA
By: Rachael S
Kevin was very knowledgeable
Kevin was very knowledgeable, friendly, easy to understand and made everything clear and simple to get signed up!
Insurer: Nationwide
By: customer
Efficient friendly help and quick claim turnaround
I had my email hacked the same day my pup got sick. Customer service kindly helped my change my email and more importantly processed my claim very quickly with no muss or fuss. The money was in the bank the next day. It took a lot of stress off me at a very stressful time. Thank you!!
Insurer: Trupanion
By: Vicki