Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Excellent Customer Service!
I’m new to PPI however, the customer service representative MaryEllen was phenomenal! She was kind, extremely knowledgeable & informative. They have an A+ with the BBB as well:)
Insurer: Prudent Pet
By: Mitch Torres
The rep
The rep. I had was very helpful and very patient with he explanations to me. I could not have achieved the situation without her.
Insurer: Fetch
By: Evelyn Oswald
Awesome insurance for an awesome price!!!
Completely simple and easy to setup and execute. No problem. Looking forward to using your insurance company. I know my pet family members are fully covered.
Insurer: Nationwide
By: Eric
It was a simple easy process when my…
It was a simple easy process when my dog was having a medical emergency.
Insurer: MetLife
By: Cassidy Burkett
You denied a claim stating it was…
You denied a claim stating it was preexisting when it was not. How can you preapprove it and then deny the post operative complications?
Insurer: Trupanion
By: Rita
Healthy Paws has been there for my boy since 2015
My boy has been insured since 2015 with Healthy Paws. They have been awesome and easy to work with. The process to turn in claims and get reimbursed is simple and quick. They have helped my boy through three surgeries, weekly allergy shots, odd lumps, bumps and bruises and lots of other bulldog issues. He is an old man now, he goes every Saturday for laser treatment on his old aching bones. Without Healthy Paws I would never be able for him to have something like that. I will never have another fur baby who isn’t covered by them.
Insurer: Healthy Paws
By: Christina Long
Unsaved initial quote
I spoke initially to an agent 5/1/26 who gave me a quote. I wanted to think about it over the weekend and I was told it would be saved. When I called back Monday it wasn't saved and I wound up getting a quote that we more than previous. The gentlemen Chad told me he couldn't see on his end the previous quote. This was very disappointing. Chad was great. I was just upset by the situation
Insurer: Nationwide
By: Melinda Hurst
They make the insurance claims easy…
They make the insurance claims easy with fast reimbursements. I really like this company!
Insurer: Embrace
By: Melvin Crandall
BEST Decision I’ve made for my pet
I couldn’t be more happy with my decision to insure my pet with trupanion! I am more than impressed with the care and coverage. It was the BEST decision I’ve ever made for my dog and I felt so comforted knowing I had trupanion by my side through my recent emergency. I recommend everyone to insure their pets with trupanion. The service was unmatched. They handled my care and claims immediately. Within minutes I had financial assistance that was covered on the spot. It really helped me make the decisions I wanted to to help my dog and keep me in a good place. I was considering only having trupaion for my dog through his puppy stage, but I’m so impressed I will keep it for life now!
Insurer: Trupanion
By: Jane Hobby
you guys are great
you guys are great - don't know what I would have done without you - one of my dogs had cancer twice and between the operations and the chemo pills - you guys covered most of the cost - you were a life saver and we were able to give our dog 2 more healthy happy years because of you so thank you thank you thank you
Insurer: Trupanion
By: Debra Alhante