Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,968 total
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Thank you for helping me take care of…
Thank you for helping me take care of my pet!
Insurer: MetLife
By: SARAH
Claim submitting easy
I submitted my claim and within a few days I was reimbursed. I haven’t had the need to speak with Customer Service yet over the phone. My online experience was easy and effortless.
Insurer: MetLife
By: Sandra Peninger
Great customer service
The process for submitting claims has been easy and reimbursement is timely! We appreciate the team that is making it all work!
Insurer: MetLife
By: customer
I love MetLife insurance for my pets
I love MetLife insurance for my pets. The claims are easy and simple. I’ve talked to customer service only once but they were great to talk to! I think the only thing that may be a little difficult is the price increase is almost doubled from when i first got it but other than that i have no complaints!
Insurer: MetLife
By: isabella
My question was answered in a clear and…
My question was answered in a clear and precise manner and the person was very kind and cheerful.
Insurer: Trupanion
By: Kathleen Moran
DO NOT use their Fetch Pet RX
DO NOT use their Fetch Pet RX. It is terrible it took forever for prescription to get approved, maybe not their fault. It got approved on April 24th and they still have not sent it out and its May 2nd. Will never use this service again!
Insurer: Fetch
By: Jane Clark
MetLife is 100% a life saver
MetLife has been a wonderful addition to our lives. They’ve been great about covering everything they say they cover and claims are easy to submit. Even the one time something was incorrectly denied they were fast to ask me to resubmit and reimburse me. Reimbursement is fast and easy! Usually within less than a week of submitting a claim I have the funds direct deposited into my account. As long as things remain this way I will always have met life for all my current and future pets!
Insurer: MetLife
By: customer
Great Experience!
Great Experience! Very quick to communicate and let me know the status of a claim. Quick reimbursement following our pup's surgery. Best decision we've made as pet owners! Highly recommend.
Insurer: Spot
By: Tanya Barrett
Our experience with the claim was…excellent
Our experience with the claim was excellent. We were kept up to date on the process from start to finish. Thank you
Insurer: Fetch
By: Norman Brockus
I was extremely amazed how easy and…
I was extremely amazed how easy and quick it was to process the claim and to received the refund within a few days - already telling anyone I know if they don’t have insurance they should get spot
Insurer: Spot
By: Oscar De La Rosa