Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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After 14 years as a loyal customer
After 14 years as a loyal customer, I’m extremely disappointed with Nationwide Pet Insurance. Premiums have increased year after year with no transparency or itemized explanation of what’s driving the cost. My current pet has had no prior claim history, aside from routine annual wellness visits, which makes these increases even more difficult to understand and justify. These ongoing increases feel excessive and leave long-time customers in a difficult position—especially when switching providers is not a realistic option due to a pet’s age or pre-existing conditions. When I contacted customer service, I was told there was nothing they could do. No solutions, no flexibility, and no accountability. Loyal customers deserve better communication and fairness. Based on my experience, I would not recommend Nationwide Pet Insurance.
Insurer: Nationwide
By: Mel. M
Hannah was super so I dons't have her…
Hannah was super so I don't have her last name She was in Maine I believe I don't have a computer and I'm not a computer guru. She helped me set the direct deposit for claims and to be able to get online with things. So kind patient super cheerful. Fantastic lady enjoyed the contact with her.
Insurer: MetLife
By: Kenneth keaton
I spoke to Eileen on the phone to…
I spoke to Eileen on the phone to answer some questions I had and she answered them thoroughly. She took the time to explain the insurance coverage to help me make the best choices for my pets needs, She was very helpful.
Insurer: Fetch
By: Jack Eller
Aileen Andino was amazing with… explaining the policies clearly.
Aileen Andino was amazing with explaining and walking us through the process of getting a new policy set up. She was thorough and got in to details of th edifferent policies and how it would help us with our kittens. Highly recommend this company and this agent.
Insurer: Fetch Canada
By: Sameer Ali
Great coverage and responsiveness
We joined Pumpkin when my dog was already 10 years old. I had concerns that her medical history might prove problematic, but they signed us on with no trouble and the coverage they gave us was excellent. The team at pumpkin were always responsive and relatively fast at processing claims - especially once a precedent for a particular issue had been established. We lost our dog recently, but I’d use Pumpkin again if we ever have another dog.
Insurer: Pumpkin
By: Dan
Blue's eye surgery.…
I had to take my dog Blue to eye surgery because she had a "Deep corneal ulcer to the rt eye. The surgical team got in touch with Trupanion and filed the needed forms. Trupanion gave approval immediately. Blue was scheduled the next day. I only had to put down a deposit. Blue had successful surgery and we took her home later the same day. she has a follow up appointment a week later. Complete recovery about three weeks. Without Trupanion insurance I would have spent $5000 and $8000 dollars. I am very thankful for the coverage i got for Blue's operation.
Insurer: Trupanion
By: Daniel Winn
Awesome Pet Insurance
I’ve been with several pet insurance companies over the years and Embrace is by far the best and has continually exceeded my . They cover what should be covered and amazingly quickly. I’ve been totally impressed. I’d give them 10 stars if I could.
Insurer: Embrace
By: Howard Bernstein
I cannot recommend Trupanion enough.
I cannot recommend Trupanion enough. We had insurance for our dog Blueberry and when we got our kitten Huckleberry, we went back and forth on whether to add him. We decided to. I'm so glad we did. Huckleberry ended up being diagnosed with a neurodegenerative disease. The kind of medical journey that follows a diagnosis like that is expensive, emotionally exhausting, and overwhelming. Trupanion took the financial piece completely off the table. They worked directly with our vets -- we weren't paying out of pocket and waiting to be reimbursed, it was handled. We got to focus entirely on trying to find answers and giving him the best chance. We lost him. But we got to try everything, and we didn't have to compromise because of money. That matters so much. The customer service deserves its own mention. Every single person I spoke with felt like they genuinely cared. Not in a scripted way -- in a real way. That kind of consistency doesn't happen by accident. If you're on the fence about insuring a young, healthy pet: just do it. You don't know what's coming. Trupanion made sure that when the worst happened, money wasn't part of the equation.
Insurer: Trupanion Canada
By: Kaiya Sjoholm