Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Excellent pet insurance company and so…
Excellent pet insurance company and so easy to work with!
Insurer: Trupanion
By: Kelley Maddison
All around terrible
Terrible website, just automatically denies claims and says documents aren't enough when I've provided everything they ask. Total scam.
Insurer: ASPCA
By: TJ Rollins
Trupanion saved my sweet girl Gracies life!
I obtained trupanion for the security of knowing my dog Gracie would be covered Incase of an accident,etc.never exspecting to us it, just relieved of worry,when several months into my insurance Gracie became gravely ill with parometra ,my vet wouldn't do the surgery without insurance of payment, within hours of being informed this was major surgery, wasn't going to be cheap and had to know they would be payed Trupanion without any question accepted the bill and paid it,this was a $2,500 claim ,they have restored my faith that there are still honest,caring company's as Trupanion,if you need to comfort in knowing your in good hands don't wait a second longer Sincerely,Gloria Campbell
Insurer: Trupanion
By: Gloria
Met Life Pet Insuranace is excellent
Timely payments. User friendly website. Great updates on payment status.
Insurer: MetLife
By: Patti Scotch
Pets Best really came through!
I'd never considered Pet Insurance in the past... but when I received a layoff notification a friend suggested that not only should I find an insurance plan for myself, but I should consider protecting my cat as well. BEST. SUGGESTION. EVER. My vet's office had a Pet's Best advertisement on their app and I simply went for it... THANK THE STARS I DID!!! Just 4 months later we had an unexpected health situation which turned into multiple vet visits and procedures. Once we got through the initial scares, we filed the claims (this was super easy via their online portal!) and within a couple of weeks Pet's Best reviewed the claims, responded with what was / wasn't covered (a significant portion was indeed covered!), and disbursed directly to the bank account on file. This was such a relief during an already financially and emotionally stressful time. I'm happy to say our little furball is back to his usual antics and curling on my lap as I continue my job hunt!!
New pumpkin client
I didn’t have to look for an account number or anything. The young lady that answered the phone knew who I was because of the association with my phone number.
Insurer: Pumpkin
By: Kathryn
The agent Tamika was very thorough and…
The agent Tamika was very thorough and helpful She was a pleasure to do business with
Insurer: Nationwide
By: Yvonne Kanapaux
Amazing Service
Process is very simple and transparent. I'm very happy.
Insurer: Nationwide
By: Sohail
Horrible service.
We had the worst experience ever with this company. Our first claim that we filed with them was pending for over 1.5 months. I had to call them to look at it. Recently my second claim has been denied without any reason. It was for a hot spot well within the coverage. Their support link on the website is broken and they just sent me an email notifying me of an 18% increase in premium. We have not had any claims with them yet not even met our deductible. So this is just a little random increase. Overall, stay away from this company. Failed me on multiple levels.
Insurer: Pumpkin
By: Ankur Agarwal