Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,968 total
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Easy to fill claims and quick response
Easy to file a claim, and they are easy to respond back
Insurer: MetLife
By: Erica
Associates were very helpful and kind.
Associates were very helpful and kind.
Insurer: Fetch
By: Karen Pizzitolo
Great customer service
I did my research when it came to coverage and the wellness plans. However, I called the 800 number and I'm glad I did. The rep answered my questions and was able to provide additional discounts (hundreds in $avings). Great overall customer service.
Insurer: Embrace
By: Justin Oakes
Super helpful
Super helpful. Very nice and calm. Understanding and efficient.
Insurer: Nationwide
By: Lauren
Staff from beginning to end is wonderful
Staff from beginning to end is wonderful
Insurer: Spot
By: Jane
Everyone I spoke with were extremely…
Everyone I spoke with were extremely helpful & walked me through the process of filing the claim. Even after I accidentally submitted 2 invoices on the same claim the representative resubmitted them for me.
Insurer: Trupanion
By: Jane
My first time for pet insurance ever1
This was first time I ever had or used pet insurance, but glad I have it. Vet fees have gone through the roof and the process was so easy with the vet’s office at checkout contacting Trupanion directly and then just charging me the deductible and balance. No filing of forms on my end! That was the real win.
Insurer: Trupanion
By: RB - Jersey Shore
My gentle giant Rosie pit mix
Met life is very helpful the people are nice the quality of service is great and they genuinelly care about customers My dog has allergues and shes such a sweet dog loves everyone and she deserves the best because of met life i can afford the best.my last bill was 1200 dollars i definately cannot afford that.Thank you met life Truly i would reccimend you too everyonemy
Insurer: MetLife
By: Michael Richardson
I love having a pet insurance that pays us for our dog’s need!
My pet insurance is just for injury or illness for my dog. I bought it when we got her as a puppy. She is now three. We haven’t really had to use it, but this week, Piper got sick with some kind of allergy and bacterial Infection. Trupanion took care of their portion of the bill, before I even paid my part. How impressive.
Insurer: Trupanion
By: Bonnie Kaye