Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,968 total
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Always excellent service !
Always excellent service !! Easy to navigate claims process !! Friendly employees
Insurer: Embrace
By: Suzanne
Rapid response time for reimbursement
Rapid response time for reimbursement. What you cover as far as treatment (preventative and unexpected) is Stellar.
Insurer: Pumpkin
By: Lkullmann
They communicate immediately!
They communicate immediately!
Insurer: Trupanion
By: jackie varnadoe
You guys deserve a million stars
You guys deserve a million stars. You're prompt, always available, kind and understanding. Thank you for being part of my dogs life!
Insurer: Pumpkin
By: Melissa Wood
Placing claims
Placing claims and turn around time is great. I've never had an issue with anything. I did need to call on one occasion and the representative was friendly and helpful.
Insurer: MetLife
By: Barbara B
Quick and efficient process
Quick and efficient process. The agents are very knowledgeable.
Insurer: Nationwide
By: BIANA GODIN
Claim was promptly processed and paid
Claim was promptly processed and paid. Great customer service! I am glad that I have this insurance after many years of a healthy kitty at this difficult time.
Insurer: Spot
By: JustAnswer Customer
I recently received my refund
I recently received my refund, and I am pleased to see that they uphold their policy as promised. It’s reassuring to know that the services and coverage we pay for are reliable. We truly appreciate their commitment to customer satisfaction.
Insurer: MetLife
By: customer