Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,968 total
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I called to confirm a quote
I called to confirm a quote. The representative was very informative, patient and professional.
Insurer: Nationwide
By: customer
Pets Best lifesaver
"It has been a hard spring for our family. First we found out our older Akita mix had bone cancer which lead to a rear leg amputation. The vet felt we could get another year or so of life from her with amputation since her other back leg was solid and the cancer had not spread. A week after the amputation devastation happened, she developed GDV (bloat) and could not be saved. At the same time our shepherd mix got into a tangle which we thought was a cat (but vet thinks dog) and developed a serious leg infection. These two things were happening simultaneously and the vet bills grew. We are still fighting the infection 5 weeks later. Pets Best was quick to respond to our claim. We are thankful to have had Pets Best as our pet insurance for the past 5 years. "
Rep was excellent, great service!!!
The rep that I spoke with today, Manuel Castaneda gave great customer service and was very helpful.
Insurer: Nationwide
By: Richard Macias
Pitiful coverage
When they were Go Pet Plan, this was an awesome, reliable, consistent insurance company. After they were bought out and became Fetch, it has been a terrible experience. The coverage and customer service are terrible, the deductibles go up and copay goes down every year, and barely anything is covered anymore. I recently had an emergency, life and death, nearly $1000 vet bill for my cat. Guess how much I got back from Fetch? Less than $30 total. If you really want per insurance go to Costco or Trupanion
Insurer: Fetch Canada
By: A T
The customer support is amazing
The customer support is amazing. Knowledgeable, friendly, and empathetic. Amazing Service is hard to find nowadays, but Fetch has it. Completely happy with my Policy.
Insurer: Fetch
By: KATHY
Todd was great in helping explain our…
Todd was great in helping explain our options. He did great.
Insurer: Nationwide
By: customer
Excellent coverage
Each claim i have submitted for my little dog has been paid in a short amount of time and paid fully for her benefits due. Very happy with this company. This is my first opportunity to have pet insurance and I am so grateful to have a company that does everything it promised.
Insurer: ASPCA
By: Pam
Amanda took the time to explain the…
Amanda took the time to explain the policy answered all the questions that I had that I appreciated
Insurer: Fetch
By: Michael Morrow
Informative, Knowledable and Pleasant
I really enjoyed speaking with my representative, Nadine Van Ness. She was informative, professional, upbeat, and pleasant to speak with. I already had Fetch Pet insurance for one of my dogs and was interested in getting information about adding another pet for my new quote. I now have insurance for both of my pets. Nadine did a great job! Give her a raise!
Insurer: Fetch
By: Susan Greene
7 Year Customer
Carter was thorough & amazing! The best experience I’ve had , although I usually have great experiences with nationwide and have been a customer for about 7 years now!
Insurer: Nationwide
By: Cyn