Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Customer service rep was very nice and…
Customer service rep was very nice and helpful
Insurer: Prudent Pet
By: Denise
Best pet insurance I’ve had
Very easy to submit my claim and it was processed quickly. Overall the type of coverage available has been exceptional, and the customer support is amazing.
Insurer: Pumpkin
By: Julie
Prompt, fair claims
Easy to submit, very communicative during the process, and a fair resolution to claims
MetLife stands by what they say
MetLife stands by what they say. Hassle free coverage, great communication
Insurer: MetLife
By: customer
Bad administration and overly broad pre-existing condition determination
Embrace took way too long -- and engaged in no proactive follow-up -- to gather my dog's prior vet records and then took an overly broad view of my dog's preexisting conditions. I am very disappointed in Embrace and don't know why Forbes rated them so high.
Insurer: Embrace
By: Andy Hutcher
Fast claim processing
Fast claim processing. And friendly customer service.
Insurer: Pumpkin
By: ChrisC
I appreciate how well they communicate…
I appreciate how well they communicate with me about my plan and any claims that I had. They reimbursed me promptly.
Insurer: Nationwide
By: Brady
Great Pet Insurance
I was happy and very pleased with the reimbursement I received for my chihuahua's medical treatment. I was kept updated via emails on the claim's process. Customer Service was courteous and helpful in assisting me with any questions I had. This is my first claim with Pets Best. Being on a budget, I feel confident that my little furry rescue is covered for me to hand his medical expenses. Thank you!
Insurer: Pets Best
By: Carmela
What happened to Pet's Best customer service?
We had been happy with Pet's Best, and had wellness and illness/accident insurance for the great dane we rescued. He was heartworm positive, and full of worms, but is doing much better now. But in Oct, we got him neutered and when put under anesthesia, the vet could see he had many damaged and infected teeth, so 6 were extracted. We had met our $1000 deductible with Pets Best, and so everything should have been covered at 90 percent. It took MONTHS to even finally be able to submit the claim. Their website and app continually crashed after inputting all the data, and the phone lines hung up on me every time. Finally I emailed all the documents. They received it, because that's the date they used for opening the claim, but they didn't read the doctor's notes, they didn't contact either my regular vet or the vet that neutered him, or me, before denying the claim for lack of documentation. Now, they are supposed to be reopening the claim, but I still haven't seen any of the about $750 they owe me.
Insurer: Pets Best
By: Barbara