Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Has great communication
Has great communication, explained and helped out my situation thoroughly. My cat is still alive to this day because of them!
Insurer: Healthy Paws
By: Blanca Sanchez
My experience is always Great!
My experience is always Great!! Always smooth communication and quick responses.
Insurer: MetLife
By: Carla
The pet insurance company you want.
Clarity on what is covered at sign up that they have fully honored, never a question on a claim, in my three years with them. The app is incredibly easy to use and filing a claim is easier than taking a selfie. Payment is deposited in my account within a week. This is the pet insurance you want...full stop.
Insurer: MetLife
By: Andy
Spot Pet is incredible
Spot Pet is incredible! We were with a different provider that was super costly and covered nothing. After some research I switched our pup over to Spot and its been wonderful. Clear explanation of benefits. Options to add on preventative care. Easy to use app. I am so happy we switched. I feel the peace of mind insurance provides and Spot is a caring company to work with. Highly recommend.
Insurer: Spot
By: C.J.
Amanda was very patient and informative
Amanda was very patient and informative
Insurer: Fetch Canada
By: Patricia Taylor
Rebecca was great
Rebecca was great, very helpful and friendly!
Insurer: Prudent Pet
By: billiephippsyahoo.com
I Love Pumpkin Pet Insurance. Love Brenda and Milo❤️🐶❤️
I researched many different pet insurances also along the years I have had others before Pumpkin came out. I am so excited to say Pumpkin is far over the top. I am so happy I got Pumpkin Pet Insurance for my Milo. The insurance is great! And the customer service is so very helpful kind and caring. Thank You all at Pumpkin for taking such great care of Milo. My mind is at ease. And Thank you for the Love Warmest Regards Brenda and Milo. 🤗🐶❤️
Insurer: Pumpkin
By: Brenda Simmons
Best service
Best service! I will recommend to friends. Fast reimbursement. Excellent customer service. Willingness to help customers who have questions.
Insurer: MetLife
By: customer
NO! HORRIBLE PET INSURANCE COMPANY
This is the worst, most disorganized company I've ever dealt with for any service. Somebody needs to be fired. They constantly have tech problems, lose documents, and take an ungodly amount of time to answer phone calls. Some claims are processed quickly, others take forever. Stay away, and use Fetch Pet Insurance.
Insurer: Pets Best
By: kristi jacobson
The peace of mind…
The peace of mind that comes with having this insurance is wonderful! We've had a few claims, and they have been handled in a timely manner. I am glad we decided to get the cats insured with MetLife.
Insurer: MetLife
By: Shannon