Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Trupanion has been great for my pet
Trupanion has been great for my pet. Reimbursement is easy with the app. Highly recommend!!
Insurer: Trupanion
By: Darlene
“Excellent customer service
“Excellent customer service! They were easy to deal with, answered my questions quickly, and returned my money promptly. It gave me peace of mind knowing everything was handled smoothly.”
Insurer: MetLife
By: Nancy Nichting
Thank you for taking care of a…
Thank you for taking care of a stressful situation so quickly and easily. What a difference direct billing makes. So grateful that I signed up with Trupanion.
Insurer: Trupanion
By: Beatrix Mohsenin
Highly Recommend for Pet Parents
I've had Healthy Paws for 9 years with my pup, and it has been a lifesaver on so many occasions. We've had our fair share of issues - GI issues, foreign object removal, chronic UTI, and other random sicknesses. It has saved me thousands of dollars and provided complete peace of mind whenever issues arise (and they will!). Healthy Paws is super responsive and reimburses very quickly. I highly recommend Healthy Paws to anyone considering adding a furry friend to their family.
Insurer: Healthy Paws
By: Sarah Hampton
The customer service is excellent…
The customer service is excellent MetLife is a great concern pet insurance company.
Insurer: MetLife
By: Velma Hayes
Every claim denied after paying for top tier plan
DO NOT use Pets Best for your pet. They have denied every single claim we’ve submitted over the past three years and we are paying for the highest coverage. Complete waste of money and horrible support. I can’t even cancel my policy without speaking to them on the phone, but no one answers after sitting on hold for hours.
Insurer: Pets Best
By: Martha
Very helpful and super nice agent
Very helpful and super nice agent
Insurer: Nationwide
By: Di
Our situation was urgent at about 10:00…
Our situation was urgent at about 10:00 at night. Our little 18 lb Skipper was throwing up suddenly first his earlier dinner and then water. All the people at VEG were all very kind and concerned. They ran many tests to rule out possible issues. We were there until about 3 am. Skipper was in pain from throwing up and was given pain meds. In the end it was a gastritis event. We are very thankful for care and knowing we had insurance in place to help us. We submitted the claim and it was processed immediately.
Insurer: Pumpkin
By: Susan Matteson
Grateful for Pets Best During an Unforgettable Year
2025 was a big, unforeseen medical year for Winston, and Pets Best gave us incredible peace of mind during a very difficult time. Knowing his care was covered allowed us to focus on making the best decisions for his health without constant financial stress. The claims process was easy, fair, and fast, and the support we received meant everything to us. I highly recommend Pets Best to any pet parent looking for reliable, compassionate insurance when it matters most.
Insurer: Pets Best
By: Jules
Denied without contacting my vet
First, the claim submission process was an email as the app continued to ask me to re-login, although I was logged in. When trying to re-login I got the message “we dont recognize this device” so an email was sent to me to verify. Clicking the verification it said “this link has expired”…it was sent 10 seconds prior and never used. They finally acknowledged my claim over a month after I submitted. That email asked for any contact information for the prior vet, so I sent that to them. I received an email 2.5 wks later denying the whole claim, but requesting information to reconsider, from the vet who’s contact information I already provided. This insurance is a scam at best, unable to cancel through the app and when I tried to cancel my Cats, due to their terrible service, their system hung up on me. 0 stars! These people should be ashamed of themselves.
Insurer: Pets Best
By: Jeff