Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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The customer care service was…
The customer care service was responsive through email and was very clear about what I need to submit for the claim. The processing was fast and no hassle. It's worth every penny. It gave me peace of mind knowing that my dog can get the best veterinary care without me worrying about the costs.
Insurer: Spot
By: Vanessa Boutwell
Great Insurance for dogs..
Great Insurance for dogs... fast and easy turn around service.
Insurer: Trupanion
By: kimberly green
Great customer service
Quick response time Easy set up
Insurer: Nationwide
By: customer
Better then people insurance!!!
easy to reach and they process their claims in a timely manor . I wish my health insurance was this good.
Insurer: MetLife
By: McKenzie
Always a positive experience
Pet’s Best has given us peace of mind for caring medically for our pet. It is affordable, easily customizable and customer service reps have been great!
Insurer: Pets Best
By: Barb
Worked with BluePearl flawlessly and…
Worked with BluePearl flawlessly and had approved expenditure in a very timely fashion
Insurer: Trupanion
By: Anon
Absolutely terrible customer service
Absolutely terrible customer service. Representatives were rude and impatient, unwilling to answer basic questions, and refused to email quotes. No one could explain the significant and unreasonable increase in premiums, and I was not allowed to speak with a supervisor. Very disappointing experience and a serious lack of transparency. I really hope that management addresses all the issues publicly.
Insurer: MetLife
By: Aga
One Small Suggestion
Would love to be able to subdivide my vet invoices under two different “problems/reasons for the visit” (so to speak). My girl was seen for an allergy-related shot as well as a secondary infection, making the claim submission a little complicated on my end. But otherwise, Trupanion is fantastic! So quick to respond and reimburse. I can’t imagine having pets without insurance now!
Insurer: Trupanion
By: Lauren
Trupanion has always provided excellent…
Trupanion has always provided excellent customer service…they are very knowledgeable about their product and professional. Any claims that are submitted are responded to promptly and deposited within a couple of days. We have been extremely happy that we chose Trupanion for our pet insurance.
Insurer: Trupanion
By: howard Eskenazi
Easy process
Easy submission process. Quick response and resolution.
Insurer: Trupanion
By: Amara