Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Spot pet insurance!
Quick response and resolution to claims submitted.
Insurer: Spot
By: Edwina King
Helpful with making changes without…
Helpful with making changes without issues, claim was done peacefully, and I’m happy to have the insurance. But, for those who are unfamiliar, a lot of us give pets our last name. It’s like having a child.
Insurer: MetLife
By: ASHLEY DAVIS
Amanda was wonderful
Amanda was wonderful. She made the process straightforward, organized, informative and had a delightful charm. Came off very warm and compassionate towards both me and my dog, Goose. Excellent customer service, all around.
Insurer: Fetch Canada
By: Adam
The coverage you can trust.
MetLife Pet always provides the care that we want for our pets. Great customer service and quick claims. We recommend them to everyone.
Insurer: MetLife
By: Jennifer Perez
Quick reimbursement
MetLife has been great about reimbursing my claims very quickly! Very impressed so far!
Insurer: MetLife
By: Lori Dow
If I coulkd give negative stars I…
If I coulkd give negative stars I would. This Insurance is the worst! I had to euthanise my dog and put in a Claim, and instead of showing some compassion I receive an email demanding detailed Visit notes from the Vet or they will not pay!! My pet was gravely ill or she wouldn't have to be put to sleep, what else you want to know???? POS Insurance!!!
Insurer: MetLife
By: Christine Benson
Thank you so much Erica
Thank you so much Erica. We would of lost are claims, you are the best.Thank You for doing are Claims.
Insurer: Trupanion
By: ADAM
Very fast in processing our claim
Very fast in processing our claim. Thank you for the great service!
Insurer: MetLife
By: Matt
Prompt payment and excellent customer…
Prompt payment and excellent customer service.
Insurer: Spot
By: David Davis
Excellent Customer Service…
Excellent Customer Service Representative. I have always had great luck with Nationwide Pet Insurance.
Insurer: Nationwide
By: DosSantos