Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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I find that the customer service is…
I find that the customer service is really good! In the beginning I wasn't aware of what i needed to submit. Someone cared to help me. I thought that was great!
Insurer: MetLife
By: Monya
Grateful
Thank you for being there when my dog Raina became ill. You helped to mitigate some of the fear and worry.
Insurer: Trupanion
By: JustAnswer Customer
Very good company and reliable and…
Very good company and reliable and responds quickly.
Insurer: Prudent Pet
By: customerbob
Use the app
The app made it easy to file a claim and payment options made a quick refund. Customer service was quick in responding to the question I had.
Insurer: MetLife
By: Gail B
Always a great experience
I’ve never had a bad experience with Pumpkin. I can count on them to help cover costs of my pets’ illnesses and their customer service is amazing!
Insurer: Pumpkin
By: Alaine
Exceptional Experience
I almost never leave reviews, so candidly it's more than a little surprising that I would be taking the time to add a review for - of all things - an insurance company. After all, by their very nature, it's usually not a positive situation that results in interacting with insurance companies... but these guys deserve a top star rating. I've had their insurance for my 15 year old Siberian Husky for a few years now, and (thankfully) only during this last year have I really needed to make use of it, but I was *delighted* to find that when it did become time to really lean on the insurance company for help with some rather major vet bills (Glaucoma related eye surgery and care being the big one), Pumpkin did *exactly* what they promised. They reimbursed/covered expenses that would have really strained my bank account almost immediately and without hassle once I hit my deductible. There were no wild hoops to jump through, no endless form submission and resubmissions... in fact their online claim submission is incredibly easy to work with to the point that submitting a claim takes literally 60 seconds or less after initial setup. I don't know how much longer I'll have with Phoenix, but I can say with certainty that having Pumpkin Insurance for him has guaranteed that I'll get every possible minute of *quality* life with him thanks to being able to make decisions based purely on giving him the care he needs. Top notch company, and I'd recommend them in a heartbeat to anyone with a pet.
Insurer: Pumpkin
By: Jonathan
Darrin was patient
Darrin was patient, friendly, knowledgeable, and efficient. What more could we ask for. Thank you so much.
Insurer: Nationwide
By: Reggie
website is easy to use
website is easy to use, costumer service is nice to talk with.
Insurer: MetLife
By: jingjing Guo
The service is great and customer care…
The service is great and customer care agents amazing. My only reason for not giving them 5 stars is that my rate has gone up from just over $100 to over $200 monthly in a two year period.
Insurer: Trupanion
By: Tamara
Worth every penny!
I have two policy and it's worth every penny. I'm very happy with the overall experience with MetLife pet insurance from depositing the claim documents to talking with support when I have questions I feel very much that we are taking care of and handled in the most appropriate manner
Insurer: MetLife
By: customer