Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Best Insurance Out There
We have 2 of our pups insured since they were puppies and it was the best thing we've done for them. One of them is super healthy so we've only had to use the insurance a couple of times due to accidents. However, our other baby is a sickly one and Healthy Paws has been a life saver when it comes to being there to help us lift that financial burden that comes with it. The turn around for refunds is so easy and so fast. I recommend this pet insurance company to those looking for the best care to protect their loved ones.
Insurer: Healthy Paws
By: Evelyn Carrillo-Barahona
MetLife pet insurance is a great company
Metlife pet insurance is very easy to navigate. We’ve had other pet insurance that tried every way possible to keep from paying on a claim. MetLife’s app is great for submitting claims and usually the payment is sent in the promised time.
Insurer: MetLife
By: customer
Customer service was very responsible…
Customer service was very responsible to my concerns. A very different and most appreciated response in this day dnd age.
Insurer: Prudent Pet
By: Lynn
Always quick and easy online
Always quick and easy online
Insurer: Trupanion
By: JBAlexander
Claim Reimbursement Speed
The emergency vet being able to submit the claim and process the credit immediately rather than it taking longer to get reimbursed.
Insurer: Trupanion
By: Keri
Best Customer Service
I absolutely love Prudent Pet’s customer service. They’re so friendly and helpful every single time I call.
Insurer: Prudent Pet
By: Kyle Haas
Answered all questions and expedited…
Answered all questions and expedited the claim .
Insurer: Spot
By: Clarence Larosa
Easy Process, Quick Response
Met Life always responds quickly when you make a claim. The process through the app is easy. They keep you apprised of progress throughout the entire process.
Insurer: MetLife
By: Lew
Disappointed Once they review the invoice correctly…
Once they review the invoice correctly they pay quickly. I have called twice and resubmitted at least the same amount to get my dogs annual exam and vaccinations paid. I subscribe for the wellness package also. They finally have corrected one but I have not heard anything on the second dog. The annual visit was October, I submitted immediately and am still trying to get this straight.
Insurer: Pets Best
By: Mollie