Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Customer service is always very…
Customer service is always very helpful. The monthly payment is reasonable and when I do put in a claim to get the claim approved is fairly quickly and definitely easy to do. I would recommend anyone to this linsurance.
Insurer: MetLife
By: Jill Negron
Excellent service!!
Excellent service!!! Kind and professional.
Insurer: MetLife
By: customer
Trupanion saved Loki’s life
Trupanion saved Loki’s life! We had no money for the emergency surgery he needed but Trupanion gave us the peace of mind to focus on Loki as they covered 90% of the estimate and they only took five minutes to respond and approve!
Insurer: Trupanion
By: Esteban
Best pet insurance
This insurance is the best. Better than what I had before. Everyone is helpful and friendly. Would highly recommend.
Insurer: MetLife
By: Nancy
The best plan for our pets
The company is fantastic. They respond quickly and always care about the pet first. This is the best pet insurance I have ever used. I highly recommend MetLife Pet Insurance.
Insurer: MetLife
By: Ilene
A call will put you at ease
Amanda was very informative and made me feel at ease with policy questions I had prior to signing up. She was encouraging and supportive without being pushy. She was great!
Insurer: Fetch Canada
By: Q mama
Impressed with Pumpkin insurance
I just got a puppy and wanted to start him off with pet insurance, since the costs for medical have risen so much over the years. I called to understand and purchase the pet insurance and was pleasantly surprised to have a person on the other end who was extremely helpful in explaining the policy offering and costing. I purchased Pumpkin insurance and could not be happier. I purchased the accident and wellness (since he is pup). He went in for his second series puppy shots and my Pumpkin wellness insurance covered the entire cost. I submitted the paid invoice and it was approved in less than 24 hours and the funds were returned to my account within 5 days.
Insurer: Pumpkin
By: Alison Blackbird
Pumpkin's portal made it easy to submit…
Pumpkin's portal made it easy to submit my claim and get payment approval so I could focus on my fur baby getting well.
Insurer: Pumpkin
By: Adriana Babino
MetLife Pet Insurance
We had a wonderful experience with MetLife Pet Insurance this year. Claims were processed in a timely manner.
Insurer: MetLife
By: Lily M
Consistently great service
"My sweet fur baby was vomiting on December 8th. Trip to the doctor, labs, X-rays, and fluids and we decided to observe for 24 hours. December 9th she escalated vomiting and required emergency surgery. Mercifully my baby is doing great. Claim was filed on December 10th and PAID on December 19th. 90% paid no questions, no fuss just great service."