Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
Other Categories
I sent in my invoice and the claim was…
I sent in my invoice and the claim was processed within a week. I’m happy with the quick service . The only reason I didn’t give a higher rating was because I had a hard time sending additional information for the claim.
Insurer: Spot
By: Margaret Meyer
Not great
The website wouldn’t let me log in for a month and a half in browser and through the app. I sat on hold for an hour and IT got my IP address and assigned that to my account and it finally worked. It takes over a month lately to have claims processed. I think ManyPets was best but I can’t switch now thanks to preexisting conditions.
Insurer: Pets Best
By: James Henderson
Spot has best app
Spot has the best app ever. I love it. Submitting a claim is really easy and quick. Love it. Genia Finney
Insurer: Spot
By: Genia Finney
Pet insurance is SO important!
I have always used a spot Insurance since the day my dog came home. I just wish that the claims processing time was faster. Also, wish that my veterinarian could submit for me, and I would not have to shell out all the money out of pocket. Coming up with over $10,000 unexpectedly is extremely difficult and financially a major burden.
Insurer: Spot
By: Michael R
I tell everyone I know to use Met Life…
I tell everyone I know to use Met Life if searching for pet insurance . I have been reimbursed so many times and if more information was needed they always reached out to my Vet. Very happy with this company .
Insurer: MetLife
By: Patti Clifford
We've been using Spot for a couple of…
We've been using Spot for a couple of years now. We had our first claim a couple of weeks ago and the process was fast and easy. Everyone was also very friendly, though most of the process was automated.
Insurer: Spot
By: S B
I field claim on 10/23/25 didn’t hear…
I field claim on 10/23/25 didn’t hear back from them till 12/18/25 , and after all the wait they denied my claim as they said ear infection is pre existing condition!!!! , how can ear infection be pre existing condition… what a joke, and on the top of that u can’t get hold of someone nor login to get explanation how is ear infection is pre existing condition… I have been calling every day to cancel without any luck.. too much to deal with
Insurer: Pets Best
By: H.A
Makes claims so simple and pays very…
Makes claims so simple and pays very quickly. Highly recommend.
Insurer: Spot
By: Karen Izakson
Terrible customer service
1.5 hr wait on hold. App chat doesn’t work. Terrible customer service. I canceled my plan
Insurer: Pets Best
By: Katie Morton