Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Spot has been true to their word!
My dog had two emergency vet visits and a hospitalization before the correct diagnosis was discovered and proper treatment administered. All very stressful and expensive. I was concerned about my sick pet as well as the rising costs. Spot responded and paid according to my policy guidelines with no issues and my dog is recovering. Such a relief!
Insurer: Spot
By: Jacqueline Flynn
Smooth claim process
Our claim was processed in a timely manner and we did not encounter any surprises. We really appreciate it.
Insurer: Spot
By: Matt Ericson
Terrible Eye opening Experience
I submitted a claim by U.S. Mail. I called and emailed to ask if they received it. They responded only after they closed the claim because I didn't send the information. Terrible experience my dog is now 10 no one wants to insure him
Insurer: Healthy Paws
By: Philip Vernot
Fast and fair response
Fast and fair response. Highly recommend it.
Insurer: Pumpkin
By: Ron Oldham
Terrible Claims and Refund Process
It's taken weeks, if not months, to get any sort of resolution on a claim. Not just slow, but no communication. Really regret making the switch. Barely a costs savings and certainly not one worth the terrible service.
Insurer: Pets Best
By: Vanya
Awful process
Perts best are terrible. They took 5 weeks to deny my claim because they didn’t receive the records from the vet. They didn’t attempt to contact me and the vet sent the records to their email twice. They have some issues receiving emails. I don’t understand why I wasn’t contacted to sort it out. Now I have to wait another 5 weeks and had to fill out the same claim process again. Avoid like the plague.
Insurer: Pets Best
By: Jason
Easy to navigate the claim submission &…
Easy to navigate the claim submission & super fast turn-around.
Insurer: Spot
By: Charlotte P.
Never got a response from numerous…
Never got a response from numerous emails I sent
Insurer: Nationwide
By: customer
game changing for my dog
Having pet insurance has been a game changer for the care I’m able to provide for my dog! When I rescued Lucy (she was 4 months old and in great health!) I hoped I’d never need it but always wanted to have it, just in case. Over the years (Lucy is almost 11 years old!!) Healthy Paws has come in SO clutch. Between a mast cell tumor removal (success!), emergency surgery to remove a foreign object (a rock!!), 2 ACL repairs, a splenectomy and other unexpected vet visits/expenses, I truly couldn’t do this without Healthy Paws. I’m so happy with my plan, the easy-to-use mobile app, the friendly customer service and the quick turn around time after claims are submitted. I’ve literally saved thousands of dollars and Lucy is doing wonderfully. 10/10!
Insurer: Healthy Paws
By: Emily Bodinger