Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Pets Best was good at one time
I was very happy with Pets Best until recently. I went to submit a claim on their portal and was unable to log in. Called customer service and was told they were working on the problem. It has been over four months, and you cannot submit a claim through their website. You have to submit it through an e-mail and it takes forever to receive a breakdown of the allowable charges. I am beginning to look for a new insurance provider that can make processing claims simple and quick.
Insurer: Pets Best
By: Todd
Vadine was amazing!
I had the chance to talk with Vadine Van Ness and she was amazing! Helped us answer all our questions and we were able to get the best plan that fits our needs! We’re very thankful
Insurer: Fetch
By: Natalia Restrepo-Giraldo
Trupanion is a lifesaver
Trupanion is a lifesaver, easy to have, and fast with claims and payments. With 3 elderly purebred dogs, I don’t know what I would have done without this superior coverage. It takes the financial factor out of the equation of the decision making. Because of that, my kiddos get the absolute best care possible! Thank you!
Insurer: Trupanion
By: Ann
App seemed to improve with how user…
App seemed to improve with how user friendly it was with documentation requests for claims. However the reimbursement times take forever and I had one experience where it took months
Insurer: MetLife
By: customer
The rep answered all my concerns
The rep answered all my concerns ! And gave me heads up on checks coming through ( mail and also had me sign up for claims to come on my checking acct ! Sorry I did not get her name she was great !
Insurer: Spot
By: Connie Smith
I appreciate how quickly I get…
I appreciate how quickly I get reimbursed but I don't like that I always get told I forgot something on my claim even though I make sure I check to make sure I have included everything.
Insurer: MetLife
By: customer
MetLife has been excellent.
MetLife has been excellent to work with. Claims are easy to file and the agents are always helpful and cheerful. Thank you.
Insurer: MetLife
By: Sue Grosch
Super fast and easy to deal with
Super fast and easy to deal with on my claim. Have had zero issues with them. Highly recommend!
Insurer: Spot
By: Andy
Thank so much for being there when…
Thank so much for being there when Charlie was sick! The claim process was quick and easy!
Insurer: Spot
By: Lisa Hanke
They offer great coverage
They offer great coverage. Good customer service. My only reason for a 4 star instead of a 5 is because the reimbursement takes more than 3 days and direct deposit can cause issues resulting in check being mailed instead of deposited which takes additional days. Other than that great price my job qualified me for a small discount and like I said the coverage is great I love it.
Insurer: MetLife
By: Ana