Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Very responsive to bills submitted
Very responsive to bills submitted
Insurer: Trupanion
By: Vickie
I'm happy with the service I've received.
I'm happy with the service I've received. Signing Charlie up for insurance was easy. I'm just not sure whether I received the 10% savings.
Insurer: ASPCA
By: Merle Adelman
Great company
Company has been really easy to work with. Claims are filed quickly.
Insurer: ASPCA
By: TONYA ANDERSON
Great customer service
Great customer service! Very knowledgeable and helpful!
Insurer: ASPCA
By: KayG
I had a very sick dog and had many…
I had a very sick dog and had many claims.The claims were easy to file and the communication with MetLife was wonderful.
Insurer: MetLife
By: customerBonnie
Jesus explained thoughly and answered…
Jesus explained thoughly and answered al my questions. Excellent
Insurer: Nationwide
By: cMarian J Canfieldustomer
My experience
Customer service is good, filing claims are easy, they are slow with processing and taken 20 days or so for reimbursement
Insurer: Pets Best
By: Kimberly
Daniel was wonderful
Daniel was wonderful he explained everything so in detail and made it so easy to make business with you guys.
Insurer: Nationwide
By: Julieta Ferreira
They made the process simple and easy
They made the process simple and easy. I was with nationwide pet insurance sometime ago, and I had it for years. Then found out they basically were going out of business so I had to switch. I was so happy to find out that they're back up and running again.
Insurer: Nationwide
By: customer
Incompetent & Terrible Company
What a completely incompetent & terrible company. I will be filing a complaint with the insurance commissioner in my state. Their website is non-functional for submitting claims - keep getting error messages when trying to update a claim. Request for updating a claim is unclear and I believe fraudulent for not processing the claim in the first place Chat has been disabled because of high volume - gee wonder why that is!? Save your time and go with Healthy Paws - they are total professionals unlike these clowns
Insurer: Pets Best
By: Stacey