Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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As always the submission process was…
As always the submission process was simple and the response time was incredible!
Insurer: Pumpkin
By: Michael Usenia
Very easy to submit claims and…
Very easy to submit claims and transparent processing.
Insurer: MetLife
By: customer
Positive experience for over a year…
Positive experience for over a year with good customer service, easy to navigate portal and decent reimbursement turnaround timing.
Insurer: MetLife
By: Kay
Spoke with Carla Stevens
Spoke with Carla Stevens, and she extremely helpful and very personable. She answered all of my questions and concerns in full detail to make it very easy to understand and made the process of getting pet insurance that much easier. If I ever know of anyone in need of pet insurance I’m referring them to Carla.
Insurer: Fetch
By: Gabe
This past experience was the best
This past experience was the best. I normally have to call several times to get payment.
Insurer: MetLife
By: Susan N.
Met life Pet insurance my pet’s best…
Met life Pet insurance my pet’s best interest at all times. I had the pleasure of having them for 5 years.
Insurer: MetLife
By: Radames or Sherry Lopez
thanks for the speedy service
they took the time to go through my bills & doctors notes to help pay for katies surgery
Insurer: Healthy Paws
By: JANE
We LOVE Healthy Paws
We LOVE Healthy Paws. We are so thankful got Healthy Paws as soon as we adopted our baby. She has developed terrible skin allergies and Healthy Paws always covers as agreedgiven for her medications, 2 surgeries, multiple skin related emergent trips to the vet and has never us any hassle. Reimbursement has always been within 48 hours - usually 24 hours from the time the claim is approved. Approval is typical also only a few days. We tell everyone GET HEALTHY PAWS
Insurer: Healthy Paws
By: Ryan Footit
Josh was incredibly thorough and…
Josh was incredibly thorough and patient in explaining all coverage options based on our needs and got us better pricing and coverage than what I expected
Insurer: Fetch
By: Farah Lotia