Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Extremely satisfied customer …
Your response time in processing the claims was exceptional. Thank you for being so prompt.
Insurer: Trupanion
By: Risse
Very quick response and MET LIFE is a…
Very quick response and MET LIFE is a very reputable company!
Insurer: MetLife
By: RANDALL ONEAL
Richard was SUPER knowledgeable and…
Richard was SUPER knowledgeable and made the process so easy. He made me feel heard and he was very respectful.
Insurer: Nationwide
By: Lorrie
Helpful customer service
Friendly customer service. Explained coverage differences for different options in detail. Good pricing. I used them for my two previous dogs, and they were great.
Insurer: Nationwide
By: J Piecara
Terrible Company
Terrible company. Has denied every claim. One claim they approved then removed after treatment. Horrible to deal with. Don’t waste your money.
Insurer: Trupanion Canada
By: Kim
The person I spoke with on the phone…
The person I spoke with on the phone was very helpful and made it enjoyable to be doing this for my cat that I love with all my heart! He had a good sense of humor and showed he cared about his job while still being effective.
Insurer: Nationwide
By: Thomas Wall
Pets Best kept me informed
Pets Best kept me informed of the status and then informed me of the results.
Insurer: Pets Best
By: Jim Bahler
Pets Best Insurance Evaluation
The overall on-line claims process is easy, user-friendly, and effective. The coverage provided is excellent, and I have the option to modify my it, through level of coverage and deductibles. Every time I have dealt with someone on the phone, they have been friendly, knowledgeable, and professional. Very pleased!
Insurer: Pets Best
By: Steve Wylong
Excellent service and timely updates
Excellent service and timely updates. Claim processing is quick as well.
Insurer: Trupanion
By: Marion
Incompetent & Terrible Company
What a completely incompetent & terrible company. I will be filing a complaint with the insurance commissioner in my state. Their website is non-functional for submitting claims - keep getting error messages when trying to update a claim. Request for updating a claim is unclear and I believe fraudulent for not processing the claim in the first place Chat has been disabled because of high volume - gee wonder why that is!? Save your time and go with Healthy Paws - they are total professionals unlike these clowns
Insurer: Pets Best
By: Stacey Arbetter