Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Stephanie was of great help
Stephanie was of great help, answering many questions over the course of several calls!
Insurer: Prudent Pet
By: damon
The customer rep Franklin was very…
The customer rep Franklin was very thorough and answered all my questions.
Insurer: Nationwide
By: customer
Putting in a claim was quick and easy
Putting in a claim was quick and easy! Payment receided the next day! Fantastic service!
Insurer: MetLife
By: Janet Baker
Customer Service
Customer Service. Hard to find good in person help over the phone.
Insurer: Prudent Pet
By: Holly Livingston
Kasandra was verbally eloquent.
Kasandra was verbally eloquent. She was patient. She knew the answers for my questions. She was thorough in presenting the information. I had read the coverage and costs on line before talking with her and she quoted items just as I had already read about them. She needs to be commended for excellent service plus, she was charming regarding my little shares about the cuteness of my new kitten.
Insurer: Nationwide
By: Kathleen Sage
Quick to pay claims but hard to cancel
Embrace was fairly quick to pay benefits but the policy price increased every year and at a pretty large amount. I understand vets aren't cheap but my biggest issue was cancelling my policy was very difficult.
Insurer: Embrace
By: Cathy Muri
I took out Pets Best insurance a couple…
I took out Pets Best insurance a couple of months ago, it was very easy to set up and choose exactly what you want. Cody had his yearly checkup and I submitted the bill to Pets Best, within 3 days we received an email telling me how much was covered and to expect payment. My wife and I were very impressed with your quick service and ease of opening a claim. Thank you!!
Insurer: Pets Best
By: Jerry Smith
Fast payment of claims
You react fast to my claims and privide clear reasons for payments to me abd reasons.
Insurer: Trupanion
By: Martine
My experience with Nationwide was great…
My experience with Nationwide was great because of the help, time, and patience I received from Kia. He guided us through the entire process for pet insurance for my pets. Even though during our conversation I asked yo call back while take care of an emergency; he returned my call promptly in ten minutes as we discussed. The rest of the process went smoothly. Thanks Kia for an all the help you provided. Keep doing what you are doing.
Insurer: Nationwide
By: Lamont Wiiliams