Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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The fast response when we file a claim
The fast response when we file a claim! TY👍🇺🇸
Insurer: MetLife
By: customer Lizzy and Kammie
Great personal and swift service!
Great personal and swift service!
Insurer: MetLife
By: customer
Excellent customer service and while…
Excellent customer service and while the premiums do increase yearly, it’s just the cost of business. I love the ease of submitting claims and as a 10+ year customer I’ve seen their intentional efforts to implement innovative processes and resources to meet the needs of its customers.
Insurer: Embrace
By: Chanda LeVasseur
Easy to use
The vet clinic facilitated our Trupanion claim through their office. It was seamless, pain-free and the finances came out as expected in the end.
Insurer: Trupanion
By: Chloe's mom
Pumpkin is absolutely worth it!
Pumpkin is great. Easy to work with and a seamless transaction that allows me to provide my beloved dog with the absolute best care. I was very skeptical of getting pet insurance but it’s one of the best choices I’ve made and is completely worth it. Pumpkin is wonderful to work with.
Insurer: Pumpkin
By: Sarah T.
This was a waste of my money
This was a waste of my money. They denied my claim when my dog blew his ACL because he had ruptured the other one 2 years ago. Cancelled. Do not recommend!
Insurer: Trupanion
By: Kimberly Engler
Very helpful and caring people work…
Very helpful and caring people work there
Insurer: Pumpkin
By: Anne
I have never purchase pet insurance…
I have never purchased pet insurance in the past for any of our pets. When we chose MetLife to insure our New Australian Shehpherd puppy, we found the process to be very straightforward. Submitting claims is incredibly easy through the app and reimbursement has been received within just a few short days after claim submission. We are so glad that we signed up for this plan for our puppy and especially appreciate the coverage for preventative care.
Insurer: MetLife
By: Erica C
We have been with Trupanion for over…
We have been with Trupanion for over ten years and they have been awesome! We have had some serious health issues with our fur babies and the fact that Trupanion is in our corner has helped us get through some very tough times, thank you Trupanion!
Insurer: Trupanion
By: Jennifer