Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Always there for me.
You always answer the phone promptly if I have a question. you’ve been here for over seven years with my dog Banksy. You are always friendly. Answer the phone promptly know exactly how to deal with me if I have a question. I’ve never had an issue with Trupanion. I recommend it to all my husbands clients when they mentioned they’re getting a dog. He immediately tells them sign up with Trupanion . You won’t be sorry.
Insurer: Trupanion
By: Linda Luft
Everything has been beyond exceptional
Everything has been beyond exceptional. Refunds process fast, app is efficient and the phone support line is always quick and kind.
Insurer: MetLife
By: customer
Friendly knowledgeable people
Friendly knowledgeable people. I've filed two claims and had them reviewed and reimbursed within days of the filing. No questions, no 'we don't cover that' or any other excuse to wiggle out of paying a claim.
Insurer: MetLife
By: Robbi
Ease of submitting claim big plus
Ease of submitting claim big plus. Also staff very helpful when I have called in
Insurer: MetLife
By: Marianne Reverberi
It’s always a smooth process about our…
It’s always a smooth process about our claims. Talking to the representatives was a breeze they're very knowledgeable and informative. I have been referring to family and friends to get MetLife for their pets and so far, most of them enrolled.
Insurer: MetLife
By: customer
Great customer service from Brandy
Great customer service from Brandy. Answered all my questions and explained the policy well.
Insurer: Prudent Pet
By: Diana R.
Fetch horrible pet insurance
If I can get Fetch Pet Insurance, a zero I would they don’t even deserve a one star. They are horrible. I paid for insurance over a year and a half, and they denied every single claim I ever sent despite me sending the receipts. They are not bbb worthy and have almost 300 complaints What does that tell you.
Insurer: Fetch
By: Ingrid
Amanda was super friendly and helpful!
Amanda was super friendly and helpful!
Insurer: Fetch
By: Kelly
I have had Healthy Paws for 9 years
I have had Healthy Paws for 9 years. Not one complaint. Expeditious reimbursements, true to their guaranteed coverage guidelines. Highly recommend. *****
Insurer: Healthy Paws
By: Kathi Anderson
Quick payment for Claims
I have been very please with the response time on our claims.
Insurer: MetLife
By: Connie F Ramirez