Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Frustrating Claims Process, Poor App, and Minimal Coverage
The claims process was extremely frustrating. I submitted my claim the day I took my dog to the vet, but ongoing issues with both the app and website made it difficult to log in or confirm submission. I was told this was a common problem and advised to email my claim, which was later said to have never been received. When I finally submitted it, the claim was initially denied because my dog’s name wasn’t listed. Despite my name being clearly on the paperwork. It took three months to process the claim. After the delay, my monthly premium increased, and I was reimbursed only $270 on a $900 bill. Due to the poor technology, long delays, and minimal coverage, I canceled my policy and switched to another company offering the same benefits for half the cost. The only helpful experience I had was with the representative who assisted me in canceling my policy.
Insurer: Pets Best
By: Lissa
Claim processing needs improvement
Claim processing is slow and often claim agents miss documents already provided. Too often, I'd get an email saying I missed a document and had to reply with "No, the document was provided" for the claim to be thoroughly looked at and then it gets processes without me adding anything further. This all could have been avoided and quite annoying to deal with. Beside the claim processing issues, overall MetLife has been amazing to my pets.
Insurer: MetLife
By: Keilyn
I love Embrace Pet Insurance
I love Embrace Pet Insurance. I've had Illness and Injury insurance for my cat since 2014. Embrace has been helpful and given me all the info I need to get his treatments reimbursed (sometimes I get reimbursement in 2 days!). If you have a pet, get Embrace Pet Insurance, it's worth it!
Insurer: Embrace
By: Tarre Beach
Carly was incredibly helpful and…
Carly was incredibly helpful and knowledgeable. She did a great job guiding me through the process of getting pet insurance for our new puppies and made everything easy to understand. I really appreciated her patience and support—highly recommend working with her!
Insurer: Fetch
By: Kramer
New customer
New customer help they are everything that they say they are
Insurer: MetLife
By: MistyAmy Garcia
Superior Customer Service Agent
My agent, Carl, was simply (and seriously) the best customer service agent I have ever had at any company I have interfaced with. He was fast, efficient, knowledgeable, educated me on what I needed to know. In addition, he was friendly, animated ( I didn't feel like I was talking to a robot reading a script) and resolved all my issues/answered all of my questions in our one call. An experience that tells me I've made the right choice with Nationwide!
Insurer: Nationwide
By: F. Chase Hawkins
When I called
When I called, the woman answered all of my questions and I wasn’t expecting 50% back and that was a great surprise so thank you
Insurer: Pumpkin
By: Holly