Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Unable to access account online
Unable to access account online. I have to call and get assistance to get into my account. This has been going on since October.
Insurer: Pets Best
By: Monica Taylor
Love trupanion !!!
Love trupanion !!!! Best insurance by far ! Pays super fast either directly to the doctor or to us ! And customer service is amazing !!!
Insurer: Trupanion
By: Edina Gallovits
That it takes quite a bit longer to receive your refund for pet services.
You said a lot of texts telling me you’ve received my paperwork which I appreciate. But, you take way too long to send a refund.
Insurer: MetLife
By: Mary Egle
Outstanding service
Outstanding service! I've had two claims so far and the response was very quick. Reimbursement came within a few days direct to my bank account. I highly recommend MetLife!
Insurer: MetLife
By: Ralph - Tampa
Quick, Easy & Efficient Service!
User friendly website for filing claims. Turnaround on claim reimbursements is quick with flexible payback options. We've been customers for over two years and haven't had one negative transaction!
Insurer: MetLife
By: Renee
Glad we have MetLife for pet insurance
Glad we have MetLife for pet insurance. They provide excellent service.
Insurer: MetLife
By: customer
Easy to submit claims and quick…
Easy to submit claims and quick reimbursement process
Insurer: MetLife
By: customer
Staff is friendly
Staff is friendly, helpful and very knowledgeable.
Insurer: MetLife
By: customer Jim Horler
Simple and Efficient
Adding my name as a co-policyholder with my husband was quick and easy, which gave us confidence that the process would be straightforward. Having a sick pet is already stressful, but MetLife made the experience much easier. We submitted all required documents for a claim, and it was approved within the stated timeframe.
Insurer: MetLife
By: Andrea
MetLife makes it easy to file claims !
MetLife makes it easy to file claims !
Insurer: MetLife
By: Ron