Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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I was very skeptical on taking pet…
I was very skeptical on taking pet insurance and did not with my last fur baby. This time, however I tried Trupanion. They were terrific and very easy to get Pet insurance with. I’m happy I did ! They pay the vet direct which is very convenient for me. I had my first and second claim already and they were fast fast fast in paying the bill. Thank you Trupanion. You never know a time you need pet insurance.
Insurer: Trupanion
By: Fifi
Timely
Timely, great customer service and explanation of benefits. Helpful if needing to make a change in the plan.
Insurer: Pets Best
By: KIM
It was a pleasant and ease process to…
It was a pleasant and ease process to get insurance on my dog.
Insurer: MetLife
By: KEOSHA WILLIAMS
Easy as 1 2 3
I think this was an easy process and quick.
Insurer: MetLife
By: Michelle Johnson
Good response & quick response
Good response & quick response
Insurer: Pumpkin
By: Deborah
Detailed compassionate assistance.
Detailed compassionate assistance.
Insurer: Nationwide
By: customer
Customer service was great
Customer service was great! Very knowledgeable rep that was patient and helpful!
Insurer: Nationwide
By: Ro
Pets Best has saved my cats life!
"I'm so thankful I have this insurance! I always get back way more money than I imagined I would! My Sphynx cat needs frequent and expensive heart scans, as well as medications. I highly recommend Pets Best to everyone! The insurance literally saved his life as I wouldn't have been able to afford all the vet visits, scans and medicines. It's hard to put the money out upfront, but Pets Best is very fast to complete my claims and get that money back to me. "
Very Poor Customer Service
I loved Pet's Best at first. Bragged to everyone about them. My first couple of claims went smooth. But this last experience forced me to cancel. It took about a month for them to communicate with me. I thought they ghosted me. The reimbursement was fine. I called customer service because I wanted to talk to an agent to see if I needed to adjust my policy. After you press 1 for this, 2 for that, 3 for this, 4 four for that, you think you are finally getting through to someone...NOPE! I waited on hold for nearly 20 minutes then hung up because I was at lunch. Called the next day and was hold for 23 minutes before I got through to an agent. After feeling ghosted then spending 43 minutes on hold I was irritated so I decided I would cancel and go to another provider. You cannot cancel online! You have to call the phone number again and go through the maddening process to speak to someone. I am glad I made the decision to cancel after being treated like I was not valued for my business.
Insurer: Pets Best
By: Jason