Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Surgery claim
The whole process of getting our estimates approved and paying the claim was phenomenal.
Insurer: Pumpkin
By: customer
Smooth process
Trupanion addressed the billing before I had to deal with it— made the whole experience easier
Insurer: Trupanion
By: Carla
Great service
Great service. Fast. Nice people to speak with. Cover what they promise. Very happy with them.
Insurer: Trupanion
By: Judith
Thank you for your prompt response.
Thank you for your prompt response.
Insurer: Trupanion
By: Elba
Best insurance company for me
Pumpkin is the best pet insurance company I have ever used. They respond very quickly to my questions and claims.
Insurer: Pumpkin
By: Osamu
Pumpkin Pet Insurance treats their Clients like Family
Pumpkin Pet Insurance always responds to my claims and questions promptly. The Customer Service team are always extremely nice and treat me and my pup like family.
Insurer: Pumpkin
By: Angela
I have nothing but good experiences-…
I have nothing but good experiences- updating my plan - getting reimbursed in a timely manner (occasionally takes longer than other times) - and always get my questions answered with clear explanations.
Insurer: MetLife
By: TKM
response immediate & reimbursement…
response immediate & reimbursement reasonable time and w/o hassle
Insurer: Pumpkin
By: PAT SIDES
Very helpful and great insurance,
Very helpful and great insurance,
Insurer: MetLife
By: customer
Ease of Use
Always user friendly instructions and guidance to file and submit a claim.
Insurer: MetLife
By: customer