Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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I've filed a few different claims
I've filed a few different claims. It took some trial and error at first trying to see what I needed to submit with my claim. When I didn't submit everything they needed to process the claim, they told me what else I needed. Once I got the vet notes and an itemized invoice they processed and approved my claim in a few days!
Insurer: Spot
By: Chloe Johnson
Terica was great!
Terica was very informative, polite and efficient. Great team member!
Insurer: Nationwide
By: Rob Harpest
Super quick turn around time and…
Super quick turn around time and response, with clear details
Insurer: Embrace
By: Katie
Samantha was knowledgeable
Samantha was knowledgeable, patient and very willing to listen and understand the mixup. With her guidance and help I was able to send the documents Fetch needed to understand my claim.
Insurer: Fetch
By: lori.olsen
Policy Change
Amanda has a pleasant demeanour and was helpful in helping me make a policy change.
Insurer: Fetch Canada
By: Janet
Thank You!
I've been telling all my pet owner friends about what a great experience I had with Trupanion during my furry family's surgery this week. Appreciate how organized the process was and that the hopsital worked directly and was paid directly! Anytime the opportunity comes up, I'll be sure to give a great referral!
Insurer: Trupanion
By: Brenda
Very professional in processing the…
Very professional in processing the claims faster than I expected. EOB is very clear and easy to understand.
Insurer: Spot
By: Nathan Ho
Very responsive and easy to work with.
Very responsive and easy to work with.
Insurer: Spot
By: Mark Delaplane
Their website has been down for over 2…
Their website has been down for over 2 months making it very hard to: 1) submit a claim 2) confirm their receipt of the claim + get a claim number 3) Can't understand the status of my claim through the process because can't access website 4) When calling to ask what the status is, I'm asked for a claim number - feels like an endless loop because I never get claim numbers with the site down! There's absolutely NO communication to their clients on the status of the website / app being fix or even acknowledgement it's down I've been on a call with Customer Service for over 40 mins and still no resolution
Insurer: Pets Best
By: S.
Metropolitan Life paid a large claim…
Metropolitan Life paid a large claim for my dog's dental cleaning, a week after the procedure. I was pleasantly surprised at how quickly I received the reimbursement. Every time I call Metropolitan Life, the agent who answers is always friendly and helpful. I am very happy with this pet insurance.
Insurer: MetLife
By: Libby Gurgis