Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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not happy
i have had this insurance for almost 8 years. at first had no problem they paid just about every claim small vet bills they pay, but larger ones they figure out a way to denied it. so you can say i'm really not happy and my pups is at the age that it's not easy to find another insurance co. to insure them.
Insurer: Pets Best
By: STELLA
Very expensive, constantly bungled claims
We have had trupanion since picking up our purebred english bulldog 4 years ago. Premiums are pretty high, we increased our deductible to try and make it more affordable, but it's still quite pricey. Unfortunately our dog has had typical bulldog eye issues including distichiasis end entropion requiring several surgeries over the years with an eye specialist. Every single time a claim is submitted there is a problem with it which means a call to whoever happens to be answering the phone at the time. You will never speak to the same person twice, you'll repeat your information over, and over- always a promise to get things straightened out, only to end up at square one again the next time. The claims are constantly being reviewed by different people resulting in errors and changes every single time. You will need to be prepared to keep a close eye on all submissions and for follow-ups which means time to do that if you choose this company, and know the claims of "we pay 90%" is after your co-pay, and vet exams (I'm not sure how they expect a specialist to make a treatment plan with no exam, but they won't pay for that) and all taxes (that's fine) and we don't cover this and we don't cover that etc. so you may get 40-50% which I guess is better than nothing. Just be aware that it's like typical insurance, rates continue to go up, service is mediocre at best and if you need to make a claim it may or may not result in you receiving financial support.
Insurer: Trupanion Canada
By: Jacky
As always the submission process was…
As always the submission process was simple and the response time was incredible!
Insurer: Pumpkin
By: Michael Usenia
Very easy to submit claims and…
Very easy to submit claims and transparent processing.
Insurer: MetLife
By: customer
Positive experience for over a year…
Positive experience for over a year with good customer service, easy to navigate portal and decent reimbursement turnaround timing.
Insurer: MetLife
By: Kay
Spoke with Carla Stevens
Spoke with Carla Stevens, and she extremely helpful and very personable. She answered all of my questions and concerns in full detail to make it very easy to understand and made the process of getting pet insurance that much easier. If I ever know of anyone in need of pet insurance I’m referring them to Carla.
Insurer: Fetch
By: Gabe
This past experience was the best
This past experience was the best. I normally have to call several times to get payment.
Insurer: MetLife
By: Susan N.
Met life Pet insurance my pet’s best…
Met life Pet insurance my pet’s best interest at all times. I had the pleasure of having them for 5 years.
Insurer: MetLife
By: Radames or Sherry Lopez
thanks for the speedy service
they took the time to go through my bills & doctors notes to help pay for katies surgery
Insurer: Healthy Paws
By: JANE
We LOVE Healthy Paws
We LOVE Healthy Paws. We are so thankful got Healthy Paws as soon as we adopted our baby. She has developed terrible skin allergies and Healthy Paws always covers as agreedgiven for her medications, 2 surgeries, multiple skin related emergent trips to the vet and has never us any hassle. Reimbursement has always been within 48 hours - usually 24 hours from the time the claim is approved. Approval is typical also only a few days. We tell everyone GET HEALTHY PAWS
Insurer: Healthy Paws
By: Ryan Footit