Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
Other Categories
Simple and Efficient
Adding my name as a co-policyholder with my husband was quick and easy, which gave us confidence that the process would be straightforward. Having a sick pet is already stressful, but MetLife made the experience much easier. We submitted all required documents for a claim, and it was approved within the stated timeframe.
Insurer: MetLife
By: Andrea
MetLife makes it easy to file claims !
MetLife makes it easy to file claims !
Insurer: MetLife
By: Ron
The fast response when we file a claim
The fast response when we file a claim! TY👍🇺🇸
Insurer: MetLife
By: customer Lizzy and Kammie
Great personal and swift service!
Great personal and swift service!
Insurer: MetLife
By: customer
Excellent customer service and while…
Excellent customer service and while the premiums do increase yearly, it’s just the cost of business. I love the ease of submitting claims and as a 10+ year customer I’ve seen their intentional efforts to implement innovative processes and resources to meet the needs of its customers.
Insurer: Embrace
By: Chanda LeVasseur
Easy to use
The vet clinic facilitated our Trupanion claim through their office. It was seamless, pain-free and the finances came out as expected in the end.
Insurer: Trupanion
By: Chloe's mom
Pumpkin is absolutely worth it!
Pumpkin is great. Easy to work with and a seamless transaction that allows me to provide my beloved dog with the absolute best care. I was very skeptical of getting pet insurance but it’s one of the best choices I’ve made and is completely worth it. Pumpkin is wonderful to work with.
Insurer: Pumpkin
By: Sarah T.
This was a waste of my money
This was a waste of my money. They denied my claim when my dog blew his ACL because he had ruptured the other one 2 years ago. Cancelled. Do not recommend!
Insurer: Trupanion
By: Kimberly Engler
Very helpful and caring people work…
Very helpful and caring people work there
Insurer: Pumpkin
By: Anne