Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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More than a week trying to process a…
More than a week trying to process a claim, receiving message try later. On hold for more than 25 minutes trying to reach someone. Is the company still in business or should I look for another provider. Please let me know. Thank you.
Insurer: Pets Best
By: customer
The process of submitting the claims is…very simple and easy
The process of submitting the claims is very easy and straightforward. The Explanation of Benefits is clear and easy to understand.
Insurer: MetLife
By: Nancy
Highly recommend for peace of mind
I had such a great experience with ASPCA that I switched all of my dogs insurance over to them. I have felt that my claims were processed quickly and honestly, and the customer service has always been friendly and helpful. I recommend ASPCA to anyone searching for pet insurance.
Insurer: ASPCA
By: Shannon Andress
Pets Best Works As Claimed & Expected
You can't help but hear complaints or even downright horror stories about various pet insurances not working as advertised or promised; but I have had the best experiences, so far, with Pets Best! I pay the Vet, as is the case with most pet insurance polices, submit my receipt to Pets Best (both the app and web site work flawlessly), and within a matter of days the claim is approved for the covered amount, complete with a detailed explanation, and a few days later my reimbursement amount is automatically deposited into my bank account. Honestly, it can't be much easier!
Great First Experience With Pets Best
This was my first time filing a claim, and the process was simple and easy. I received email notifications as my claim progressed, along with updates explaining that it could take some time. The online dashboard was especially helpful, as it kept me informed every step of the way. I wasn’t sure whether my claim would be accepted, but it was, and I found the outcome fair and reasonable. If I ever need pet insurance in the future, I will definitely look no further than Pets Best.
Insurer: Pets Best
By: Karen
Excellent return time
Excellent return time. Great customer service.
Insurer: MetLife
By: Jane
They are on top of the game regarding…
They are on top of the game regarding the time of entering the clams and the rapid response.
Insurer: Spot
By: Rose Moore
I have submitted documentation…
I have submitted documentation requested 4 times and still pending ?? Why??
Insurer: MetLife
By: customer