Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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I have had Healthy Paws for 9 years
I have had Healthy Paws for 9 years. Not one complaint. Expeditious reimbursements, true to their guaranteed coverage guidelines. Highly recommend. *****
Insurer: Healthy Paws
By: Kathi Anderson
Quick payment for Claims
I have been very please with the response time on our claims.
Insurer: MetLife
By: Connie F Ramirez
My pets are family, and Embrace treats us that way!
I honestly can’t say enough good things about Embrace. Dealing with vet visits can be so overwhelming, but every single person I’ve spoken to at Embrace has been an absolute gem—so kind, genuinely empathetic, and incredibly knowledgeable. You can tell they aren’t just reading from a script; they actually care about you and your pet. What really blew me away is how much stress they take off my plate with their mobile app. I used to dread the idea of insurance paperwork, but the app makes the claim process so fast and easy. I just snap a photo, upload it, and the team handles the rest. It’s such a relief to have a company that combines a true human touch with technology that actually works. It is also such a comfort knowing that the financial side of my pet's care is one less thing to worry about.
Insurer: Embrace
By: Alicia Neppl
Incredible experience with claims for…
Incredible experience with claims for extensive dental procedure. Quick responses, paid large amount of it directly to vet as I was there to pick her up. So glad she’s covered with your plan
Insurer: Trupanion
By: Hugo Mom
Lack of information in initial phone call
Would have been nice to know about the ligament waiver form a vet can fill out while in discussion with the sales person about the policy. We talked about pre ex conditions for some time. I brought up ears and eyes if I’d have known about the form that needs to be completed in order not to have a pre ex on ligaments etc I could have asked the vet for her check of such during Charlys follow up exam now I need a separate visit meaning $$ to do so. Also have called multiple times and never got a person answering: always need to leave message for a call back which doesn’t happen right away
Insurer: Prudent Pet
By: carlaconwaygmail.com
OUR DOGS ARE IN GOOD HANDS WITH NATIONWIDE
I spoke with Chad and he answered my questions and emailed me information right away. I had more questions and called and Chad was not available at that time and another very helpful man answered a couple more questions and we had a nice short visit about Goldens as he has a Golden too and he told me he and Chad were going into a meeting and he would tell Chad that I called. Chad called me back after the meeting and we discussed getting our Golden Rainy back with Nationwide and also adding our newly adopted Golden Augie and we have been with Nationwide around 20 years and during that time Nationwide has always done right by our dogs and we like to stay with a company that has always been there for our dogs and we were welcomed back and we feel we and our dogs are in good hands with Nationwide.
Insurer: Nationwide
By: Jean
Cat Emergency!
I had an emergency with my cat, and had to take her to the emergency vet hospital. Without the insurance, it would have cost me around $10,000 to get her healthy again. I especially appreciated the fact that the hospital was willing to apply first to Trupanion before they asked for my share. Most veterinary offices and hospitals would make me pay upfront, and then reimburse me. They clearly trusted Trupanion.
Insurer: Trupanion
By: Lynn
They are very good at communication
They are very good at communication, they let me know immediately that there might be a delay in processing and refunding, but that was fine, I really appreciated any and all updates and communication.
Insurer: Pets Best
By: Christine Murphy
Pumpkin is a great insurance company to…
Pumpkin is a great insurance company to work with! Everyone is pleasant, helpful & quick to help. They keep their customers informed about claims, payments & any changes to policy. They recently updated their speed of reimbursement for payment of services that have been pre-authorized. I tell every pet parent I meet that they have to get Pumpkin Insurance! I highly recommend them.
Insurer: Pumpkin
By: Mary Ann Windsor
Very easy to submit a claim and get a…
Very easy to submit a claim and get a clear and fast response/determination and payment.
Insurer: MetLife
By: customer