Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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My first and only claim was handled…
My first and only claim was handled quickly and efficiently last summer - this time it is taking over a week, so far, to even be reviewed, approved and paid. The customer service chat with Linda was ended before I was done asking my questions. Have not experienced this with Pumpkin and hope it’s an isolated incident.
Insurer: Pumpkin
By: Joyce
MetLife is the best
MetLife is the best! They pay claims quickly, have great customer service, and the web interface is very user-friendly.
Insurer: MetLife
By: Clint Howard
Appreciation for Ms. Amanda Mello's Outstanding Customer Service
My husband and I want to express our sincere appreciation for the outstanding service provided by Ms. Amanda Mello. As we considered renewing our Fetch Pet Plan coverage for 2026, Ms. Mello’s expertise was instrumental in our decision-making. She provided prompt, informative responses via both phone and email and answered every question we had regarding the 2026 Fetch Pet Insurance Plans. Ms. Mello provided excellent advice regarding our dog's policy and wellness options. Her wonderful customer service and the detailed information she provided gave us the confidence to accept the updated Fetch Dog Policy for 2026 and also to increase our coverage with the Wellness plan. Ms. Mello is a true asset to your team, and we rate our experience with her as 100% satisfaction!
Insurer: Fetch
By: Linda G
Best pet insurance
Best pet insurance. Easy processing. Quick turnaround on claims.
Insurer: Spot
By: Suzanne Davis
Best for Hassle-Free Claims
I’ve had my poodle for 7 years now and I used to be a Trupanion customer. After switching to Figo I can say that the service and claims process is much much better than its competitors. Because of Figo I don’t have to constantly worry whether a veterinary emergency or procedure will set me back financially. Figo is a top quality insurer and I recommend them to anyone who needs to cover vet bills. They can be a bit on the pricier side but you definitely get what you pay for. Key Features: - Full cloud support to store policy documents and anything you’d like to add - Dedicated email address - Easy claims process that can be completed with just a few clicks - Social profiles to connect with other pet owners and post pet photos and microchip info - Claims process you can track from start to finish - Partnered with Costco
Insurer: Figo
By: Alvaro
Pumpkin is a lifesaver
Pumpkin is a lifesaver. Without pumpkin, providing top notch medical care for my dogs would be so much harder! I appreciate everything Pumpkin does for my dogs and me.
Insurer: Pumpkin
By: Sara
They paid 5% of an emergency claim…
They paid 5% of an emergency claim where the policy says 70%. We wasted our money on this policy and were deceived by what they said they would cover. Despite trying to appeal, we were told the claim was closed and recourse was not available. Terrible customer service and claims experience.
Insurer: Figo
By: Joey Herr
Todd was polite
Todd was polite, efficient and quick.
Insurer: Nationwide
By: customer
MetLife is easy to work with
MetLife is easy to work with and their response time is awesome
Insurer: MetLife
By: customer
This is a FRAUDULENT company
This is a FRAUDULENT company! Worth ZERO stars. Do not use this pet insurance company. They use 3rdcwirld call centers for their " Help line " Useless and non reimbursement! My dog needed a simple check up for flea and heart wirm medicine. They did not reimburse me for 1 penny. Do not use them!
Insurer: Spot
By: David Barr