Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
Other Categories
Outstanding support during the hardest time
Pets Best was truly phenomenal during one of the most difficult moments of my life. Sadly, my dog passed away, but throughout everything, they were incredibly supportive, compassionate, and professional. They helped cover the costs of multiple surgeries and vet visits, which made an overwhelming situation so much more manageable. The claims process was clear and fair, and their support gave me peace of mind when I needed it most—allowing me to focus on my dog instead of financial stress. I’m deeply grateful for how Pets Best handled everything with care and respect. I highly recommend them to any pet owner looking for reliable insurance and genuine support when it matters most. Thank you, Pets Best, for being there when it truly counted. ❤️🐾
Fetch is the Best
I have used different insurance pet companies and by far Fetch is the most user friendly and helpful. It was always a chore trying to find my claim status, coverage, or other questions with previous companies but Fetch not only has an app that guides you right to where you need to be but gives you plenty of notifications via text and email to send you to the exact spot. They keep me up to date with claims, and even other products my four legged friend may need. It’s time to switch all the pets to Fetch!
Insurer: Fetch
By: Natasha
Surgery claim
The whole process of getting our estimates approved and paying the claim was phenomenal.
Insurer: Pumpkin
By: customer
Smooth process
Trupanion addressed the billing before I had to deal with it— made the whole experience easier
Insurer: Trupanion
By: Carla
Great service
Great service. Fast. Nice people to speak with. Cover what they promise. Very happy with them.
Insurer: Trupanion
By: Judith
Thank you for your prompt response.
Thank you for your prompt response.
Insurer: Trupanion
By: Elba
Best insurance company for me
Pumpkin is the best pet insurance company I have ever used. They respond very quickly to my questions and claims.
Insurer: Pumpkin
By: Osamu
Pumpkin Pet Insurance treats their Clients like Family
Pumpkin Pet Insurance always responds to my claims and questions promptly. The Customer Service team are always extremely nice and treat me and my pup like family.
Insurer: Pumpkin
By: Angela
I have nothing but good experiences-…
I have nothing but good experiences- updating my plan - getting reimbursed in a timely manner (occasionally takes longer than other times) - and always get my questions answered with clear explanations.
Insurer: MetLife
By: TKM
response immediate & reimbursement…
response immediate & reimbursement reasonable time and w/o hassle
Insurer: Pumpkin
By: PAT SIDES