Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Incredible customer service
Jeff was wonderful! He explained everything, answered all of my questions, made suggestions based on my individual cats, and was so very patient. The customer service is so far exemplary.
Insurer: Embrace
By: Susan Seasholtz
Handles claims in timely fashion
Handles claims in timely fashion. When have questions, always available to accommodate.
Insurer: MetLife
By: Kathryn Harper
My Questions were answered and I felt…
My Questions were answered and I felt like the agent understood my concerns issues like what was covered and what was not was explained clearly. However I was under the impression I had purchased individual policies when in fact it was 1 policy for 3 pets. I did not receive a written copy of the policy and at the time of purchase MetLife App had not been downloaded. I felt more of an effort should have been taken. All in all I am pleased with the service I have received from MetLife. I recommend this company to Family and Friends.
Insurer: MetLife
By: Barbara Whitson
Not one agent bothered to even look…
Not one agent bothered to even look through all documents submitted and keep denying my claims. I will be telling my company what a scam you are all
Insurer: MetLife
By: customer
Because you told me I could chat with a…
Because you told me I could chat with a vet and I couldn’t. You misrepresented what I get for my money. I tried four times to talk to a vet. I waited for hours. They when I called a representative I was told they are not always available. An honest company would not promise some the couldn’t provide. Your advertising is misleading and wrong
Insurer: MetLife
By: Joseph
Very good communication
Very good communication , explanation of coverage
Insurer: Trupanion
By: Greg Appleton
Should have told me it had to be reviewed before accepted!
Everything was fine, the person on the phone helped me very much, the price was spot on, but I'm not happy that I just now found out that the insurance hasn't been approved yet; after I already ended his other insurance. The person on the phone should have told me this and they did not. I would have waited so that there were no days that Skeeter was not insured; not very happy about this at all
Insurer: Nationwide
By: Sherri Lynn Herrmann
Beyond the great coverage itself
Beyond the great coverage itself, the communication surpasses what I've experienced in the (Human) health care sector
Insurer: MetLife
By: Mike
I couldn’t be happier with MetLife Pet…
I couldn’t be happier with MetLife Pet Insurance. From the moment I enrolled, everything has been smooth, clear, and stress-free. The claims process is incredibly easy, reimbursements are fast, and their customer service is truly outstanding—friendly, knowledgeable, and always willing to help.
Insurer: MetLife
By: Eliana Melendez
Caring People
I had some problems with the Embrace website and questions about my policy renewal. I was connected to Anna who spent about 45 minutes with me going over both issues. Not only was she professional and helpful, she was very compassionate about my dog's health issue. This is why I would never choose another company over Embrace.
Insurer: Embrace
By: Jim Sims