Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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The coverage is the best I’ve found
The coverage is the best I’ve found. Claims are easy and reimbursement is timely. I recommend it to others.
Insurer: Spot
By: Sharon Dixon
Quick and easy!
Quick and easy! Each claim I’ve made has been quick and easy to get reimbursed. They notify me if I’m missing documents, and within a week they reimburse me and provide an explanation of what I’ve been reimbursed for! Feel at ease, knowing my dogs are able to get the care they need!
Insurer: MetLife
By: customer
Good communication with me on a regular…
Good communication with me on a regular basis. Appreciate the communication
Insurer: Fetch
By: P Davis, MD
Hooray for Pumpkin!
We've had Pumpkin for a few years now. They have always been great. Process claims and payments quickly and have great communication. Very happy with them and it's nice to know that they have your back if you have a pet health problem!
Insurer: Pumpkin
By: Matthew Berger
Very professional and knowledgeable
Very professional and knowledgeable. I have been with them for 5 years or more. Great insurance and get refunds in timely manner. They care about your pet and the health of your pet.
Insurer: MetLife
By: Teresa Adams
Quick responses and the ease of…
Quick responses and the ease of submitting claims! Great!
Insurer: MetLife
By: Paul Heidenreich
Quick review and determination of…
Quick review and determination of claim. Quick reimbursement.
Insurer: Pumpkin
By: Chuck W.
I have never had an issue with…
I have never had an issue with receiving payments. They are upfront and honest. I really did not expect this type of service. Truly the best insurance I have ever purchased for my pets
Insurer: Spot
By: Joe Mattia
Healthly Paws is wonderful and very…
Healthly Paws is wonderful and very easy to file claim and very quick payments ....Having Pet insureance is a must !!! So when things go bad cost is not what you need to worry about ... Thank-you to Healthy Paws for never making me choose between my best friend and cost
Insurer: Healthy Paws
By: Koren Komorowski
Highly recommend
Highly recommend! From the beginning to now I have had nothing but exceptional service! I have actually had to use my insurance a few times and they send you the refund check quickly as long as you provide them with vet notes and invoices- happy I signed up my girl!
Insurer: MetLife
By: Kiwi y/o ShihTzu