Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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quick turnaround on claims
quick turnaround on claims. Great communication via email. No need to call I was able to do everything online.
Insurer: Spot
By: CJ Alkir
All questions answered
All questions answered. Extremely courteous staff. No BS.
Insurer: Embrace
By: Joseph Velez
Don’t recommend
I like they have unlimited options but so far haven’t had a good experience with this company. Response times take forever on claims and then it seems like no one is actually working there or listening. I emailed in 3 times explaining my dog didn’t have 12 months of records they were asking for as he was just adopted from the shelter and all emails went ignored and then they just closed out the claims. I had to resubmit everything and then this time around it went through. I used a another company with my previous dog and would have used them again as the process was fast and simple and they seemed to really care but they didn’t offer unlimited to I tried pets best after researching but I wouldn’t recommend them.
Insurer: Pets Best
By: Ryan Carlisano
Customer support is great.
Customer support is great.
Insurer: MetLife
By: BENITO ACAMPORA
Great choice for pet insurance
We have never had any problems or hassles when filing a claim. They reply promptly and you get your reimbursement check quickly. I would definitely recommend MetLife Pet insurance.
Insurer: MetLife
By: customer
Excellent Service
Customer service is excellent! I am always able to get in touch with someone when I need to and the preapproval process is always so quick.
Insurer: Trupanion
By: Michelle
Very happy
Nationwide Pet Insurance has always allowed me to take the best care of my pets without worry how expensive care is. They have also been extremely fair with reimbursements. It’s too bad human health insurance isn’t as good and easy as this!
Insurer: Nationwide
By: Katie
Timely response time for claim…
Timely response time for claim processing and if you need to speak w/ rep on the phone, they are incredibly helpful, competent and kind.
Insurer: MetLife
By: Christine P
Excellent service
Thank you so much for handling our claim. Pets Best has always been so professional and trustworthy on what they offer. In the time of unexpected circumstances, they are there to provide coverage for our service dog Canela. Thank you much once again
Insurer: Pets Best
By: Michele