Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Great service
Great service and quick. Recommend it. I had left nationwide pet insurance and came back for it.
Insurer: Nationwide
By: customer
My experience has been positive
My experience so far has been nothing but positive. Claim was approved and paid in a very timely manner. I have had emergencies before I got insurance and that can be a nightmare. I’m at ease knowing my fur babies can get the care they need whenever they are sick or injured
Insurer: Spot
By: Teresa
This is the WORST Pet insurance! They are SCAM!
This is the WORST Pet insurance, they will never let you cancel your policy! They do not let you manage your account. They do not let you type any words in the chat window. They are SCAM! They do not let you get the phone through if you dial "3" to "cancel"! You can ONLY make multiple choices to dial different combinations to speak to someone. Do NOT Buy it!
Insurer: Fetch
By: J S
Delaney was very helpful in updating my…
Delaney was very helpful in updating my cc info and answering some questions I had about submitting claims.
Insurer: Prudent Pet
By: Ladyjaol.com
Everything was so easy to setup and…
Everything was so easy to setup and Stephanie was amazing Thanks Prudent Pet for changing my life and my Kittens lives too.
Insurer: Prudent Pet
By: Kievonda Kelly
Claim was easy to file and explanation…
Claim was easy to file and explanation of benefits was very thorough. Reimbursement was quick.
Insurer: Fetch
By: Christine
Customer service is excellent!
Customer service is excellent and knowledgeable!
Insurer: Prudent Pet
By: llbradygmail.com
Easy to file a claim
Easy to file a claim, superb customer service
Insurer: Pumpkin
By: customer
Your response time is so quick and your…
Your response time is so quick and your explanations of what you cover and what you don’t are very clear.
Insurer: Trupanion
By: customer
really simple to set up
really simple to set up! Michael explained everything well, and made it a very easy experience. Thank you!
Insurer: Nationwide
By: customer