Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Consistent communication throughout the…
Consistent communication throughout the whole process. We have been SO impressed.
Insurer: MetLife
By: Bernhard
Was easy to get in touch on the phone…
Was easy to get in touch on the phone with the representative and have my issue resolved instantly
Insurer: Nationwide
By: Tetyana
Rebecca was so nice to talk to and…
Rebecca was so nice to talk to and explained everything so well.. thank you.
Insurer: Prudent Pet
By: Carla Bloom
Rebecca was excellent in helping me…
Rebecca was excellent in helping me make the right policy decisions
Insurer: Prudent Pet
By: ericlensme.com
I sent in a claim
I sent in claim. I was notified of missing info in atimely manner. I responded and now I am waiting for my approved coverage. My only improvement i can see would be a chat line to be able to ask specific questions. Like for example "is a Rabies shot covered under my plan."
Insurer: Fetch
By: Dawn Miller
very patient anf helpfull
very patient anf helpfull
Insurer: Fetch
By: Patricia Lee
Very personable and coherent
Very personable and coherent, polite and to the point.
Insurer: Fetch
By: Hadley M
Agent Rosie was so helpful and kind…
Agent Rosie was so helpful and kind throughout the entire process! It felt very easy to discuss my pet's needs and current health history with her. Rosie's explanation of the coverage and offers was very clear and helped me understand something that I have never done before. I was nervous to call at first, thinking it would be a hard process, but that nervousness went away as it was very simple, and I felt cared for and acknowledged that I made a good decision, so I know my pet is in good hands!
Insurer: Nationwide
By: Kylie
It is very convenient to have the Vet…
It is very convenient to have the Vet associate contact you as soon as the appointment is completed. The response from Trupanion is almost immediate. No paperwork required (on my part). Also, if I have an issue or question and I call in, the responder has always been friendly and knowledgeable
Insurer: Trupanion
By: Parking.com Customer
They get one star as that’s as los as…
They get one star as that’s as los as the scale goes. File a claim for my dog for an ear infection. Nothing happened “waiting for complete medical records. If he had another at infection it could be some remote disease they wouldn’t cover”. A diagnosis from a licensed veterinarian who need that we have an intake clown with a computer that will diagnose without ever seeing the dog. Don’t waste your money some clown with a computer will decide coverage not an actual diagnosis from a real veterinary doctor. They make United healthcare care see caring. Their reply contradicts what their employees tell you. They decide not a vetinarian . Their reply is standard corporate crap they want you to believe. They claim to treat you like family. They just don’t tell you it is a toxic disfunctional family.
Insurer: Embrace
By: Ratzbunja