Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Amazing insurance
Amazing insurance! I trust MetLife with my 3 dachshunds. So easy to use and no hassle.
Insurer: MetLife
By: customer
Alice was very helpful
Alice was very helpful. She answered all our questions.
Insurer: Prudent Pet
By: rllyerlagmail.com
I was so happy to receive my…
I was so happy to receive my reimbursement before my credit card payment was due. It’s stressful dealing with your fur baby suddenly having an emergency but Spot was quick at processing and getting our money to us.
Insurer: Spot
By: Emily Veldman-Hagood
Good communication
Good communication. Responded timely to wellness claim.
Insurer: Spot
By: Kelly Werner
All my attention given to my girl
Working with the hospital/doctor takes all the responsibility off my shoulders. It is a most difficult time to begin with and I didn’t have to give my attention to anything but my loved 4 legged girl.
Insurer: Trupanion
By: Mrs Lewis
All of my questions were answered
All of my questions were answered. Great app for keeping up-to-date on reimbursement process. Extremely fast reimbursement—less than a week. Very grateful I chose MetLife.
Insurer: MetLife
By: customer
Horrible company!
Horrible company!! Period I will continue to write as many bad reviews as possible. They owe me a credit of $125. The idiots credited back my money to another customers card... They acknowledge their error and will not correct it. Customer service is rude and ultimately threatens to cancel your policy.... They know they have you by the balls. Threatening to cancel your dog as they become older is their threat to keep your mouth shut.....
Insurer: Trupanion
By: Ed Miranda
From the beginning phone call your…
From the beginning phone call your representative was kind and answered all my questions. Paperwork was understandable and process was so smooth. You certainly helped me through it all and I am glad I chose your company. Thankyou so much.
Insurer: Trupanion
By: Jacqueline Bronson
Incredibly Helpful
Trupanion has been incredibly helpful in every inquiry I made when deciding on a provider. We have had zero issues with claims, they are very easy to decipher and pay outs are very quick. I appreciate this team!
Insurer: Trupanion
By: Jay