Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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FANTASTIC pet insurance!
Easy claim submission. Fast pyment. GREAT customer service.
Insurer: MetLife
By: customer
Customer for over 9 years and I am so happy that I decided to go with Trupanion!
Customer service reps are always super nice and helpful. They genuinely care about my pets. Whenever I submit a claim I have a check in my hands in less than a week. I am always referring pet owners to your company. Thank you and I would not go elsewhere.
Insurer: Trupanion
By: Ella
I've been so happy with my decision to…
I've been so happy with my decision to go with MetLife for my dog. It has been such a great experience for us both!
Insurer: MetLife
By: AL Louie
Wonderful company
Talk to a representative, very pleasant, took care of everything I needed immediately. Filed a claim with a very fast reimbursement. I would recommend this to any pet owner.
Insurer: Spot
By: Sue Malochleb
Trupanion is so easy to work with
Trupanion is so easy to work with! Everyone I have interacted with has been so helpful and they pay claims super fast. My dog had surgery and the claim was approved and paid within hours.
Insurer: Trupanion
By: Elizabeth
Great Experience - Lower Costs
Had someone who spoke English explain clearly what was covered and our options.
Insurer: Prudent Pet
By: Annette Smith
4 stars
The coverage is great. I have issues regarding communication and customer service. The claim turnaround time is longer than what is stated, but I understand there is a higher rate of claims. I did have an issue with a “pre-existing condition” because my pet had a previous UTI prior to coverage, but it was diagnostically resolved. When she had another UTI months later, I was denied coverage because of the previous UTI.
Insurer: MetLife
By: Anna
Replied to my questions quickly and…
Replied to my questions quickly and thorough. Was very knowledgable about my claim.
Insurer: Spot
By: Dianna Whitehead
Insurance that's there when you need it
My healthy dog had a sudden illness this year. It was very scary, he lost 25% of his body weight in three months and he was suddenly loosing the ability to walk. The vets couldn't figure out what was going on at first. Eventually, we learned it was PLN, protein losing nephropathy. A kidney disease that made his body attack himself. The solution was some new medications and a diet change. I am so grateful for how painless ASPCA Pet Health Insurance made this whole process. It was so easy to upload invoice from the vets and get direct deposits straight to my account. The website was easy to use and track how my claims were progressing. Everything was so straight forward. I recommend ASPCA Pet Health Insurance to any pet owners I know who are curious. Worth every penny. It's so rare to feel like your insurance is there for you when you need it and we're so grateful. Can you guys do humans, too?
Insurer: ASPCA
By: Madelyn Andrews
Beware
Beware! They make up reasons for denial. After appeal for anesthesia for a cat, I was told it was denied because of a behavioral issue. The cat has never had or been diagnosed with the vet, then called the insurance to explain this. They still denied. He then wrote a letter explaining that the cat needed to have his mouth examined and would not hold still for him to treat it and that was why the cat needed anesthesia. The vet explained the animal has never been diagnosed nor has the animal ever been treated with a behavioral issue and that it was nonsense for them to deny. Hoping after sent letter someone realizes. Next step will be complaint with Texas insurance board and attorney general and my own attorney for breech of contract and deceptive trade practices.
Insurer: Spot
By: Jefferson