Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Easy to put claims in
Easy to put claims in, and for the most part follow through with claim quickly and without concerns.
Insurer: MetLife
By: Yeni
Never have had pet insurance.I thought…
Never have had pet insurance.I thought it was going be complicated! I'm so thankful. I have pumpkin from my two maincoons. So far, it has been a wonderful experience for all their wellness plan since they are young. Very professional when needing to talk to a representative, very helpful informative. Submitting invoices very user friendly so far, so good, I am very satisfied!♡♡
Insurer: Pumpkin
By: Kimberly
We love MetLife
We love MetLife! Everything went smoothly. Paid in a timely manner. Just rescued another dog. We are getting ready to add him.
Insurer: MetLife
By: Stacey Beaugrand
Trupanion has covered both my pets for over 12 years
Trupanion has covered both my pets for over 12 years and their support has always been efficient and timely
Insurer: Trupanion
By: James D
So Glad We Have Trupanion
Are so appreciative that during this trying time that Trupanion is responsive and makes the process as easy as possible. Our vet hospital partners with them so the claim is dealt with at the time of service.
Insurer: Trupanion
By: Phyllis Thomsen
Reliable
Trupanion makes it easy to focus on your pet and not fret about the cost. They work quickly to reimburse and sometimes even work directly with emergency vets to pre-approve and pay up front for my pets care. Sampson would not be alive today without Trupanion.
Insurer: Trupanion
By: REBECCA
friendly easy resolution.
friendly easy resolution.
Insurer: Prudent Pet
By: johnrburbankgmail.com
Wonderful experience having insurance…
Wonderful experience having insurance for my older cat. Reasonable price and helpful staff.
Insurer: MetLife
By: KAREN PITTS