Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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MetLife is easy to work with
MetLife is easy to work with and their response time is awesome
Insurer: MetLife
By: customer
This is a FRAUDULENT company
This is a FRAUDULENT company! Worth ZERO stars. Do not use this pet insurance company. They use 3rdcwirld call centers for their " Help line " Useless and non reimbursement! My dog needed a simple check up for flea and heart wirm medicine. They did not reimburse me for 1 penny. Do not use them!
Insurer: Spot
By: David Barr
Lauren Morton provided me with…
Lauren Morton provided me with excellent customer service. She explained the policy options and gave me time to ask her questions. She was a wealth of information. I’m so glad I spent time talking to her and chose Fetch for my pup, Hazel.
Insurer: Fetch
By: Karen Marchand
Very Satisfied
Daniel Was Very Helpful! He asked me about my pets, the story of how I named them and was overall just very informative, friendly, and caring. Exactly the kind of service you would want when selecting coverage for the littler members of the family!
Insurer: Nationwide
By: Robinson
Paid heavy premiums for both of my…
Paid heavy premiums for both of my dogs. Every claim I had went wrong. I had to take time from my day to clarify call veterinarian to get documentation that I felt like it was there job. They denied a large claim stating it was in the 6month waiting period even though I was paying the premiums and wasn’t aware of the waiting period. Very deceitful to say the least. Wasted money with this unworthy company and time. I wouldn’t recommend this dog insurance company to anyone.
Insurer: Figo
By: Scott
Very wonderful customer service
Very wonderful customer service. Expensive submit and return very fast.
Insurer: MetLife
By: Kim Souphakhet
Quality and friendly service.
The quality of service I received was outstanding, and the representative demonstrated exceptional patience and expertise.
Insurer: Prudent Pet
By: Jamesmcclaringmail.com
It was pleasant to speak to someone…
It was pleasant to speak to someone live. Very patience. My call was answered right away . Very professional
Insurer: Spot
By: Lizzie Alexander
It was easy to submit a claim
It was easy to submit a claim, and easy to reas the coverage. Very fast service!
Insurer: Trupanion
By: Randall S