Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Your response time is so quick and your…
Your response time is so quick and your explanations of what you cover and what you don’t are very clear.
Insurer: Trupanion
By: customer
really simple to set up
really simple to set up! Michael explained everything well, and made it a very easy experience. Thank you!
Insurer: Nationwide
By: customer
Their website has been down for weeks…
Their website has been down for weeks now and no one is responding to my claims submitted via email. This appears to be a new, common problem as indicated by comments all over their instagram page and reddit posts.
Insurer: Pets Best
By: Jane
Absolutely amazing
Extremely happy with the service provided by pets best , claim process is extremely easy and the service experience it’s amazing . Thank you
Excellent experience
The process of enrolling and choosing the best plan that met my pet’s and family need went smoothly with the assistance of the rep on the phone. I wish I could remember his name. He was very helpful, caring and knowledgeable. Thank you!
Insurer: Nationwide
By: Yolanda
Customer Service Satisfaction
I’ve had a very positive experience with Healthy Paws Pet Insurance, especially during a recent and stressful medical situation with our dog, Kanela. Kanela developed an illness that required multiple emergency veterinary visits to diagnose and treat both secondary reactions to medications and the underlying cause. Each step involved extensive evaluations, treatments, and documentation. After submitting invoices and medical records, Healthy Paws responded promptly every time. Their claim processing was efficient, and the explanations of benefits were clear, concise, and easy to understand. What stood out most was their attentiveness. Beyond processing the claims, they even sent a follow-up email to check on how Kanela was doing, which felt genuinely supportive during a difficult time. While we hadn’t used the insurance much over the past six year because Kanela had been relatively healthy, two separate episodes required emergency care, and Healthy Paws was fair, consistent, and responsive throughout. Although our premiums have increased annually and I haven’t directly compared them with other pet insurance carriers, they offered solid options when our dogs were younger, which is why I chose them. Based on our experience, I would confidently recommend Healthy Paws to anyone looking for reliable pet insurance with efficient claims handling and thoughtful customer service.
Insurer: Healthy Paws
By: Angelina Mavropoulos
Yaz was great and very helpful!
Yaz was great and very helpful!
Insurer: Nationwide
By: Krisann W.customer
Thank you Healthy Paws
Tremendous service and ease of use. Strong coverage. Easy to submit claims. Quick reimbursement. More years with my best friend.
Insurer: Healthy Paws
By: Jay Holladay
Had a great experience with filing our…
Had a great experience with filing our first claim on having to get eye surgery done on our dog. Th claim was approved and paid out within 48 hours. Amazing experience. Thank you for making it easy while we are upset about having to get the surgery.
Insurer: Trupanion
By: Robert